ProseReviews of prose.com

Shortly after starting to routinely use my customized shampoo and curl cream, my white hair turned an odd, ugly beige color. Now, it's damaged from using clarifying shampoo regularly to try and return to my natural white/grey hair. I have a haircut scheduled to cut off the worst of the discoloration on the ends. It was almost impossible to find where to cancel my subscription on their site. It was buried in a labyrinth of links. When I missed an alert on my phone to continuously skip orders with an unwanted order on the way, I recruited a younger family member to help me find the information needed to cancel my subscription. For people like me who are older and not as internet savvy as others, the built in difficulty to cancel a subscription feels like a devious attempt to keep subscriptions going whether a person wants them or not. It was interesting that on the cancellation page, there was a field for feedback that disappeared when the cancel option was pressed. I wanted to offer feedback from my experience with the product I received. Without that option, I decided to share my experience through the review process.

Bad, especially with Sabine. Didn’t warn me about upcoming subscription I didn’t even know I had, because their 1278 steps to cancel turned into a many month pause so they could surprise me with a big charge when I didn’t expect it. Sabine basically told me to kick rocks. Literally never order from them idk what to say

I really wanted to like Prose products and had high hope. But after several weeks of use, my hair kept falling out in large amount (a lot more than I'd normally shed!) and small pimples started growing on my scalp. A few would pop up every day. I finally gave it one last try and my hair fell out so much that I had to clean the drain 3 times during the shower, b/c a handful of hair was clogging my drain. This is NOT OKAY, PROSE! After contacting the customer service, same questions are being asked over several email and I'm wondering if it's an AI customer rep or a real person? but I'm done & asked to cancel subscription. My hair shed a lot while using Prose and it feels matte like I just used a lot of dry shampoo on it, there is NO SHINE whatsover, besides the smell, there's nothing nice about the product.

Predatory subscription model. Sad cause I like the shampoo. They seem to literally hate their customers. Bye.

I do not recommend no one to work here at prose there so unprofessional it’s all favoritism and false accusations just to get u fire sad to mention

They are so unprofessional when it comes to their employees. There’s a lot of favoritism.

I thought I’d give Prose a chance despite their high cost, because why not? When the products arrived I was kind of shocked at the small bottles. But, maybe they’re worth the price? I used the products according to directions for 2 weeks. My hair became a lot drier than usual and my scalp was getting irritated. The dispenser on the cheap plastic conditioner bottle broke almost immediately. Then my hair started falling out. Yeah. Run away from this brand, folks. It’s not worth the obscene cost, and it just might ruin your hair.

Product didn’t help my hair; just got dinged for another order more expensive than original order; did not sign up for a subscription. DO NOT ORDER!!!