ProseReviews of prose.com

The shampoo and conditioner were significantly watered down. After use, my hair is significantly frizzier . It looks unhealthy. It looks much worse than if I use my store brand. and the smell which is supposed to be good isn’t. I don’t like this smell. I will never buy from this company again. They sent me the wrong thing the first time and replaced it for free and it seemed really good. But the products are actually really poor. It was a shock to me that they watered it down so much almost dumped it all out because it was so fast running.

After being told on sept 17th that I would be reimbursed after being charged again on Sept 15th for a plan I canceled and got a confirmation from Prose on August 7th.. I still haven't got any money back.. the person who's dealing with my request (brent) keeps lying saying reimbursement was done but refuse to provide me with any proof of reimbursement in their system.. I now filled a complaint and started the process with a lawyer... I put 1 star because I can't put 0

**A ZERO TO NEGATIVE ONE STAR REVIEW** I thought the idea of having a shampoo and conditioner specially made according to my personal needs was a great idea, BUT IT WASN’T. I have emailed these people numerous times but I’m not able to get a resolution. Their products INCREASED THE DRYNESS AND FLAKES ON MY SCALP, IRRITATED MY SCALP, BLISTERED MY SCALP AND CAUSED MY HAIR TO FALL OUT. The products also did not do what they proclaimed to do. My hair felt like straw and held a heavy film that I could not remove. I have tried so many times to get them to refund my money but I haven’t had any luck. I have copies of my emails which I will forward to the BBB but THIS PLACE SHOULD BE INVESTIGATED. Oh, and there is no working phone number to actually talk with a representative. Again. THIS PLACE/COMPANY SHOULD BE INVESTIGATED. Something sounds like fraud.

Don't do it! I bought a gift card for my daughter but she was unable to use it unless she agreed to subscribe (even though there are options to purchase without subscription). There is nothing written on the gift card or in the purchasing of the gift card indicating the loophole. How is that even legal? RIPOFF!

I order led the product hoping to see a difference. I was excited and was hoping the hype was real. Instead, my hair was still frizzy and worst of all there was a build up of product on my hair which left it lanky and heavy. Canceling the subscription is hard and they don’t even warn you when the subscription is coming it just comes. I now have product I can’t use and I can’t even give it to someone as I don’t want them to have the same experience. Their skin care is awful. I’m an esthetician and again was hoping for good ingredients but alas it was awful.

Terrible experience. First, their product builds up on your scalp and eventually makes your head smell weird unless you use some other shampoo to strip it out. Second, I signed up for a subscription, paused it indefinitely and then suddenly got a notice that the products were being made to ship to me. I reached out to customer service to cancel it because I had paused my subscription, but was told it was too late because the products were already being made. This happened twice and I finally just canceled it altogether and will NEVER buy their products again.

Great lather and both the shampoo & conditioner seemed to rinse clean. After every use, however, my curls were frizzy when wet and dried to a ball of frizz. I tried the shampoo, conditioner, leave in conditioner, and curl creme. Wouldn't recommend any of them. Too expensive for the results. I did use the subscription feature and had no trouble canceling.

Cancelation was horrible. Their products do not work. Made my hair even drier and not shiny or smooth like they claim.