ProseReviews of prose.com

I agreed to the subscription, but when I needed to make a change to my order the only way to contact them was a general email account - awful website that is no help at all and no direct link to their customer service on the order email nor is there any direct way to contact them or edit your order. I asked to remove an item from my subscription because it was not necessary for my hair and it didn’t work at all for me. I contacted them about this a full week before my next subscription was supposed to ship out. I was told it was too late to make any changes because my sub subscription was “being prepared right now“ so the only way that I could actually eliminate this item was to pay the full amount for it Have it shipped to me and then have to go through the process of paying for shipping to return the item to them at my cost!!

Prose shampoo is horrible. I've used it for 2 months and my hair loss became worse. It started to come out in small handfuls. The back of my hair didn't have a problem, but it does now!!!!

Prose ised to be great i am a long time subscriber. Now they have no customer service. I use to be able to text and get an immediate answer. Now only way is be email wit 3 days then get an AI response. You cannt review them on their site either. Cancelling my subscription.

Wanted to try a new hair care system for my wavey hair. Decided to try out Prose. At first I thought it would make my life simpler....NOT! My first order did take some time to arrive. Seemed that they put way too much expense & effort to provide fancy bottles/packaging that's not necessary. I had signed up for auto fulfillment...only there was nothing auto or easy about it. Had another shipment scheduled on 8/4/25...still waiting for it (IT'S 9/8/25 NOW) AND they shipped out another order in less than a month time. I cancelled my subscription and am still waiting for PROSE to find & deliver me the $165.00 in products that they charged my credit card. DO YOURSELF A FAVOR & TAKE A HARD PASS ON PROSE!

I wish I had not wasted my money on this product. It left my hair feeling oily and heavy. You can buy products at department stores or beauty supply stores that are better than this. My hair looks dull after using this product! Don’t waste your money.

Not sure what's happening internally at Prose, but orders just stopped arriving. They bill me, they send a shipping notice, but nothing ever comes. A $180 has been on its way from New Jersey to New York for 4 weeks and they just won't do anything about. I contacted "dhl" (the shady shipping co they use) so they'd hopefully track it down somewhere & they told me it'll get here when it gets here IF it gets here. Sorry Prose, $180 is too much to spend on "IF it gets here".

I ordered a set of hair care products as well as enrolled in a subscription and their website said that I have 30 days within the delivery date to return the products for full refund and when I called to return the products they told me to keep them because they were customized to my specifications. They ended up charging me and not keeping with their return policy. The products themselves make my hair fall out a lot as well as make my hair feel very greasy. I do not recommend this at all. These people do not know what they are doing as far as making a quality product and are forcing products on their customers.

I tested the product and it was very mediocre for all the advertising. I tried to cancel a different order later on down the line immediately after it was purchased and it is ZERO CANCELATIONS AND REFUNDS. It's kind of crazy that you cant cancel an order that you just paid when you you can do it literally anywhere else. Money grabber of a company for sure. Note to self for the future: USE A PREPAID VISA CARD! Very annoyed with this brand!