ProseReviews of prose.com

I haven't even gotten my product yet so my review is strictly on the ordering/subscription process. I specifically ordered at full price so they wouldn't set me up with a subscription. But...they set me up with a subscription with products that were NOT even in my original order. Then... trying to get that subscription cancelled was a nightmare. Buyer Beware!!!!!!!!!!

HORRIBLE customer service. I had been a customer for 3 years and they sent me the wrong scent with my order and would not send an immediate replacement.

I ordered shampoo and conditioner, which I did like. However, in a following delivery for the subscription, scalp supplements were included. I never requested these and never used them. The next order included these again and charged me quite a bit for them. I reached out to customer service and tried to cancel this without success. It took me multiple tried to cancel my subscription. Then, I got an email that another order had been placed with the supplements. Again, I was charged for these. I spent hours trying to get ahold of customer service. They would not cancel the order, told me my subscription has been successfully cancelled, and that I could return the supplements when they arrived at my own cost. This company is set up to scam you.

The products are ok. Nothing to write home about. Their subscription setup is where they screw their customers. You are not informed of your upcoming order, so of course are not able to make any changes. They bill you FIRST then send you the notification that your order has been confirmed, AND this notification goes out in the middle of the night on a weekend. Do you see what’s happening? I WOULD NOT SUBSCRIBE TO ANY OF THEIR PRODUCTS for this very reason.

If I could give zero stars, I would. You do not honor your policy on returns: "The Prose Promise™. Love your first order (or it's on us) within 30 days of delivery". I let you know well within 30 days of my issues with your products. I never ordered the supplements! You added them to my order and charged me for them then had the audacity to let me know that I ordered them so no refund!!! What about your Prose Promise? That is false advertising and I am going to turn you into the FTC, the state attorney general, and the consumer protection agency if you do not honor your policy. I want my supplements refunded and my hair gel that I can't use refunded. I let you know during before the 30 days was up that I wanted a different formula for the gel but you never responded. All you did was send me a replacement pump because I let you know oner was broken. But no response to the hair gel issue? No response to the refund on the supplements? I reported you to the BBB about not getting a refund for the supplements and your response was that I ordered them so not your problem. How about your refund policy??? I LOVE your skincare products but I am cancelling my subscription because of your lack of care for the consumer. That's unfortunate because I would have been a loyal customer if you would have honored your own refund policy.

Like many others who have reviewed, the subscription aspect of the business is predatory. I am still on my fist bottles of shampoo and conditioner. I ordered 2 other products that are barely touched. I was never notified of subsequent shipments until they shipped. I bounced the first refill. For my 2nd shipment, I thought I had canceled. I think I canceled again, but it was hard to do and it’s easy to not see or find what you need to select. I do not need this stuff. It’s not that great.

I ordered once from Prose and forgot to cancel my subscription and received notice of a second shipment. I accept that was on me but immediately canceled my subscription. Now they have charged me for a third shipment that I DID NOT authorize after I subitted a new debit card. Immediately they charged all 3 orders (1. Waiting for updated debit card. 2. Immediately charged from "my cart", 3. When I placed the right order). When I go to my account the subscription shows INACTIVE so I have no idea why they charge me for the 3rd shipment. I want to recoup some $$. Also, you should leave Customer service phone number to call. Lori

I ordered once from Prose and forgot to cancel my subscription and received notice of a second shipment. I accept that was on me but immediately canceled my subscription. Now they have charged me for a third shipment that I DID NOT authorize. When I go to my account the subscription shows INACTIVE so I have no idea why they charge me for the 3rd shipment. Their product is extremely expensive and I don't see any improvement in my hair.