ProseReviews of prose.com

First it is a subscription so they keep sending and charging you. I received email that order has been place at 100am. I requested cancelation at 700am. They sent it anyway. I finally figured out how to cancel the subscription, but after they charged $124. I will send the product back..

They literally showed a person with mixed hair types of straight and curly that they can make a solution for that. The questionnaire does NOT address more than one hair type (those of us who have both straight and curly hair) and only allows you to choose one type, and as a result, my hair is extremely knotted, even worse than when using with a grocery store level conditioner. The grocery store conditioner actually works way better and is a tiny fraction of the price at less than $10 per bottle for a very large size. Why would I spend the prose level of money for something so unhelpful?

Do no order from Prose. Their customer service a sales practices are so predatory, it doesn’t even matter if the product is good. I ordered December 26, the order did not ship until Jan 12 and arrived Jan 23. I got to try it a few times and made my skin, itchy, red, and break out and hair gunky and scalp irritated. Then I get an email Jan 30 that my subscription is renewed without any warning or reminder (I’ve never had this with a subscription before). Getting their 30-day satisfaction refund is nearly impossible. They make you email them, and then bounce you around to various “departments” where they tell you they can’t do anything with a variety of excuses that show they either do not read the emails OR are being willfully obtuse to drag out the process until the customer gives up.

I placed an order for shampoo and conditioner. Upon receipt, the package included the aforementioned items along with vitamins. I subsequently discovered that the conditioner contained an ingredient to which I am allergic. Furthermore, I was charged for a vitamin subscription that I had not authorized. When I contacted customer service to cancel this unauthorized subscription and explain my allergy, I was informed that the items were all ready for shipment and charged, and therefore would not be stopped.

I would give 0 stars if I could. Their subscription process is very shady. 1. They do not give you any warning (like most reputable companies do) a few days before the order ships to skip if needed. They then make it nearly impossible to cancel. 2. They do not adhere to subscription timelines and send product when they feel like it. I had a subscription to renew after 12 weeks. At the 8 week mark they auto charged and notified me they were trying to ship the product. They make it extremely difficult to cancel.

i only gave them a one because you can't give them lower! Totally unethical company! Charges me for products after I had cancelled and you can't get ahold of anyone at the company to straighten it out. I had to file a fraud claim with the back. The changed me for skin care products when I know damn well I had cancelled the subscription. First products were okay but the second shipment made me itch. It was not the same as the 1st product that shipped. I will never recommend this company to anyone!

Very unethical company. They will do everything they can to trick you into a subscription and then not give you any warning before shipping out a new product at a horrendously overpriced charge. If you complain they take days to respond. And of course, they will not lift a finger to make things right. In my particular case, I saw a charge and immediately canceled in alarm. I sent them an email as well. SUBSEQUENTLY received a text they were working on my product. No respond until days later, with them essentially saying ‘sorry, we already were working on this by the time you canceled (LIE) so we can’t do anything about it.’ Their product itself is below average at best. They tout themselves as being ‘custom’ but as it comes down to it, regardless of your specified custom type, there’s only so many variations from one product to the next (it’s why it is so quick for them to spit out packages). I wouldn’t buy their products even if it cost 25 percent of its advertised price. Worst, most unethical company ever. It’s only good if you like seeing your name on your care products to make you feel as if you are special.

Products are good (not great)- but they are NOT worth dealing with the business itself. I’ve been consistently surprised by orders and charged for products even AFTER canceling! Slow response time from costumer service too. Stay away!