Proper ClothReviews of propercloth.com

The in-person fitting experience was wonderful, and ultimately resulted in a perfectly fitting shirt, though I did need to adjust some minor items.

The personal fit calculator is quick and easy and works really well. The clothes, construction and material, are excellent quality.

Since the first time walking into the fitting room it was another experience of high quality service. Not only was it easy to speak with Matthew, but made me feel like I belong with proper cloth. When I order shirts the 2nd time online and the shirts didn’t fit me. Without hesitation we had it replaced and returned the unfitted shirts without any questions. The quality of the clothing surpasses all of my expectations. For casual or formal wear this has to be the very best out there. Glad I stumble upon this gem and will continue to shop here in the very near future.

The store's website is excellent: everything is clear and accessible. The navigation is well-thought-out. All the help and information help you find your size, and you can easily customize the clothes. The shirt is simply gorgeous: the material is very soft and beautiful, the fit is tailored to me, and it fits like a glove. The package arrived quite quickly and was well-packaged. The customer service is very pleasant: responsive, everything is specific and to the point, yet polite. Overall, it's a great online store; I will continue to buy from them and recommend them to my friends.

This is a review of the online experience. Proper Cloth is now my go-to for all work wear and increasingly more casual wear. Getting the sizing dialed in means better fitting and then ordering new styles with those sizes are simple and easy. Great styles and prices are definitely competitive with any made to measure options.

I’ve had multiple experiences with Proper Cloth, and unfortunately customer service has declined meaningfully. Sales representatives came across as moody and unfriendly when I raised a legitimate issue, and the overall tone felt defensive rather than solution-oriented. A significant problem with my order — one that disrupted a broader wardrobe plan — was met with a $35 store credit, which felt entirely disproportionate given the price point and the inconvenience caused. For a brand that positions itself as premium and relationship-driven, the lack of ownership and the token resolution were disappointing. The issue wasn’t just a single item; it was the failure to acknowledge the downstream impact and take responsibility in a meaningful way. Customer service does not match the premium pricing or expectations. I would hesitate to rely on Proper Cloth for anything beyond very simple, non-time-sensitive orders.

Proper Cloth makes outstanding shirts to your exact measurements using your choice of high-quality materials. The shirts are expensive, but you get what you pay for. I now own 20 Proper Cloth shirts, and continue to order a couple more every year. I have never been disappointed.

One of their tailors walked me through the process up correcting the initial shirt I measured myself for. I emailed pictures of myself wearing the shirt in positions that highlighted the improper fit. A couple of days later, I received the recommended adjustments. When I reordered the shirt they sent me the adjusted shirt back and it fit perfectly.