Proper Insurance ServicesReviews of proper.insure

Ms. Taylor Stults, our agent at Proper Insurance, was great! She helped us navigate a difficult path to insure our farm house in Vermont with very fast, expert, attentive and courteous service.

Our account exec, Bob Bradley had to get our vacation rental insured quickly as closing was happening within a week of our first call to him. He was courteous and efficient and got us a comprehensive proposal within a few days. We just signed with them, we were so impressed.

we had a storm with winds and hail. I contacted my Proper Insurance and was fortunate to get Chad to answer my call. He was so helpful! He quickly and efficiently walked me through the process to file a claim, get inspection and new roof completed in a prompt, professional manner. Chad was great with follow up for everything! A Pleasure to work with.

I was very excited to find this company. They were responsive and came up with a policy that was very good. I was assured - beyond any shadow of a doubt - by my agent, Dayne, that coverage was locked in, that he had done all of the necessary research, and that I would be just fine in cancelling my current insurance the same day I bonded with Proper. So...I cancelled the insurance that I had. A few days later, I was contacted by Dayne and told that the underwriters would not approve the policy. Many email conversations ensued with Dayne avoiding my phone calls until I asked to speak to his supervisor. At that time, Dayne suddenly became available to speak to me. He promised to contact another company, promised to get back to me within a day - and then I never heard from him again. This has obviously left me in a very bad position. Based on my experience, I would not recommend this company to anyone.

I cannot recommend agent Jessica Hays highly enough! She is a pleasure to work with -- knowledgeable, pleasant, efficient and responsive. Her friendliness and professionalism turned what is usually a tedious process into an easy and stress-free experience. I am new at STVR and when I found out that my normal insurance company could not cover vacation rentals, I shopped around quite a bit before finding Proper, so I know how unusual it is to get such competent personal attention, let alone to have an assigned agent that can be contacted directly and always responds within minutes. Proper insurance sent me Proof of Insurance within a day, and has since guided me in getting the property in perfect shape for short term rentals. While I hope to never have to file a claim, my experience so far, and other reviewer’s comments regarding Proper's quick, friendly and fair response, set my mind at ease.

Chad was amazing, he listened, offered suggestions and assisted my company in putting in a claim for loss of income for my corporate rental. Within days I received my check. Thanks Chad

Very professional Jennifer Garcia was very helpful and found the correct insurance. It was quite specialised. I would definitely recommend very reasonable premium for good cover and an excellent service.

Taylor Stults is professional and responsive every time.