PROPAIN BicyclesReviews of propain-bikes.com

Great service, I needed to execute bike exchange, because I selected wrong frame size. Everything went fast and easy.

Fantasikt bra support och service. Snabba på att svara och givmilda i sitt sätt. 100/100 👌🏼

I was really impressed with the customer service. I contacted them on Sunday evening, and by Tuesday the issue was perfectly resolved. They responded very quickly and handled everything in a professional and friendly manner. Since moving to Europe, I’ve found that fast and efficient support can be hard to come by — so this level of responsiveness was especially surprising and refreshing.

Im März habe ich mein neues Tyee gekauft. Am Dienstag Abend verabschiedete sich der Rock Shox "Vivid Air" Dämpfer. Mittwoch Morgen habe ich mein Problem geschildert und am Freitag kam per DHL schon der Leihdämpfer. Samstags konnte ich mich schon wieder mit meinen Kumpels in den Trail austoben.

Super netter und kompetenter Customer Service. Eine beim Transport beschädigte Felge wurde ohne Probleme getauscht, trotz meines Fehlers bei der Annahme des beschädigten Paketes. Hut ab für so einen Kundenservice und schnelle Hilfe.

Top Kundenservice. Die „Propainianer“ finden nahezu immer eine gute Lösung für anfallende Probleme!!!

A team of professionals Thank you for your involvement!

I bought my Hugene 2CF last summer and got it delivered from Propain in 4 weeks time, this was beyond my expectations based on reviews I had read. The bike has been amazing, by far my favorite bike so far. This spring I was going to service the headset bearing and sadly I found a frame crack inside the headtube in the bearing race. I was devastated and expected a long and gnarly warranty process. During easter I sent in a "bike complaint" to Propain and got reply directly after the holidays. Rapid process and now 3 days after Propain's first reply I have a confirmation that a new main frame is on its way to me. I couldn't be more happy!