PrometricReviews of prometric.com

Email support sucks. They keep sending the same support over and over when appealing DSST score. They seem too lazy waste of money taking DSST using Prometric.

Each time I call for assistance, I get transferred to about 4 different people. In the meantime, people hang up on me or talk rudely. 3 months after class and my students are still not scheduled for a test. The communication is absurd. Also, why have they not implemented an online application/payment system?

I would give them a 0. if there was one, no i do not trust them .Giving them a 1 star is way to much.

Refuse rescheduling without excessive notice, no refunds. Money making scam.

My test was scheduled Feb 12, 2019 and got canceled due to snow. FINALLY there’s a rescheduling for 3-26-19, but no one got any emails or phone calls from prometric, just the school. So 9 is the testing time, supposed to get here before 8:30 to get set up, and we’ve had to wait two hours for the proctor to figure out how to let us test.

I received notification that I may book my exam on 16 January 2019. Since then I have tried daily, on two different browsers to book my appointment. Their site keeps me in a loop, making me redo the same pages again and again because "sessions has expired" or throws me an error page in different stages of the booking. Email responses on my queries have been less than helpful. And the only alternative, of phoning an international number to book, has also proven easier said than done (with 7 failed attempts to date). I have spent hours trying to arrange a booking and the best response from them is that there is no other way...

Very poor customer service after acknowledging the experience was their fault. Would NEVER recommend Prometric to ANYONE!!!

I can't waste much more time on this, given the waste already perpetrated by Prometric. Prometric has established a monopoly with testing. Accordingly, they have no need to respond or be accountable. It is impossible to get in touch with anyone at Prometric. In my case, I had to cancel a test and timely did so. No refund and no response to a refund request. Do not book with Prometric unless you are certain there will be no contingencies warranting accommodation.