ProMerchantReviews of promerchant.com

4.7252 reviews
Administration & Services
33 Arch Street, Boston, Massachusetts

ProMerchant

About ProMerchant

ProMerchant offers credit card processing solutions and merchant accounts to businesses of all sizes. We are payment processing experts and offer two money saving transparent pricing plans for merchants to choose from.

ProMerchant (promerchant.com) has 252 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Also known as: promerchant.com
Website: promerchant.com
Category: Administration & Services
Location: Boston, Massachusetts
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 29% of reviews.
Latest: Most recent review: March 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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ProMerchant reviews

252 approved reviews, newest moderated first

Jim T.
Mar 30, 2019
An easy and congenial Alex helped me…
An easy and congenial Alex helped me setup my account without any hiccups. Any questions were handled with ease. Very professional
Response from ProMerchantApr 4, 2019
Dear Jim, Thank you so much for sharing your review of ProMerchant! We are so happy that you had a great account setup experience and we look forward to growing with you. We are always here for our merchants if any questions come up or if you need help with anything at all. Feel free to reach out via https://www.promerchant.com/support/ at anytime and we will be there to support you. Best, Emily ProMerchant Support Team
Theresa S.
Mar 29, 2019
Great Customer service!
At the end of my 4 year terminal lease- paying over $3,000 for the term, i started searching for another solution to process my orders. I am a small internet order/phone sales company and Many of my sales are hand keyed. Alex Klimchenko assisted me from the beginning providing answers, solutions and overall excellent customer service. the switch was easy and quick. Tech support was also great to update my terminal to meets my specific requests. After the first 2 1/2 weeks I noticed the deposits were not matching what the daily print settlement were, I had to call and changed to get monthly billing on finance charges to better work with my daily ledger entries and keep my books accurately up to date. Rates and fees are far better than What i was being charges with Prestige Payments and there is NO terminal Fee, already saving my company $71.02 per month. So Far this Has been a great choice for my credit card processing. Thank you ProMerchant.
Response from ProMerchantApr 4, 2019
Dear Theresa, We greatly appreciate you writing a review of your experience working with ProMerchant! We are looking forward to working with you and are honored to be chosen as your credit card processor. We are always here for our merchants if any questions come up or if you need help with anything at all. Feel free to reach out via https://www.promerchant.com/support/ at anytime and we will be there to support you. Best, Emily ProMerchant Support Team
QAISER I.
Mar 26, 2019
very good and very fast service to…
very good and very fast service to become merchant
Response from ProMerchantApr 4, 2019
Dear Qaiser, Thank you so much for taking the time to write a ProMerchant review. We are looking forward to helping your business succeed with our low rates and easy to use payment processing solutions! We are always here for our merchants if any questions come up or if you need help with anything at all. Feel free to reach out via https://www.promerchant.com/support/ at anytime and we will be there to support you. Best, Emily ProMerchant Support Team
Shoshannah B.
Mar 9, 2019
Great Customer Service
My customer service representative Matt was very nice and helpful. I appreciate that so much and feel very good now about beginning a relationship with this merchant company.
Response from ProMerchantMar 9, 2019
Dear Shoshannah, Thank you so much for taking the time to share your review about working with ProMerchant. We are honored to be helping your business accept credit cards and look forward to a long lasting partnership. We are always here for our merchants if any questions come up or if you need help with anything at all. Feel free to reach out via https://www.promerchant.com/support/ at anytime and we will be there to support you. Best, Emily ProMerchant Support Team
Cindy L.
Mar 8, 2019
Excellent
Simply the Best! Very affordable and suitable for small businesses. Great Customer Services & Customer Support...Thanks Alex K for signing me up - You're the Best!
Response from ProMerchantMar 9, 2019
Dear Cindy, We greatly appreciate you taking the time to leave a ProMerchant review! We are so happy that you had a great experience and are satisfied with our Interchange Plus credit card processing services. We look forward to helping your business expand and succeed as you accept payments with us. We are always here for our merchants if any questions come up or if you need help with anything at all. Feel free to reach out via https://www.promerchant.com/support/ at anytime and we will be there to support you. Best, Emily ProMerchant Support Team
Lorna R.
Feb 27, 2019
The customer service is great!
I chose ProMerchant when I felt like they truly wanted to work with me. I was not just a number, if you will. Alex Klimchenko was very sincere, and tried to make the transition to ProMerchant as effortless as possible. Knowing that I could call and speak to Alex with any questions, not just the operator that was available, was definitely important to me. I found all the credit card processing companies to be very close cost wise, but the customer service with ProMerchant rose above the rest.
Response from ProMerchantMar 8, 2019
Lorna, Thank you so much for sharing your feedback! We are thrilled that you are happy with the service provided by our reps and the entire ProMerchant team is looking forward to helping your business grow and succeed! We are always here for our merchants if any questions come up or if you need help with anything at all. Feel free to reach out via https://www.promerchant.com/support/ at anytime and we will be there to support you. Best, Emily ProMerchant Support Team
Ivonne
Feb 22, 2019
Seamless transaction
I was shopping around with different companies when I reached out to ProMerchant. The agent who assisted me,Josh Longway, was more than helpful. Not only did he address all my questions, but he offered to do a free rate comparison with other offers I had received from other companies. Given, I love that there is a month-to-month contract, no cancellation fee and the rates are great with ProMerchant, but Josh was one of the main reasons I decided to move forward with their services. My decision became effortless thanks to all of his help. I would highly recommend their services to anyone.
Response from ProMerchantMar 8, 2019
Hi Ivonne, Thanks very much for sharing your experience! We are so happy that you are happy with the ProMerchant experience thus far and we will do our best to provide best in class service going forward. We are always here for our merchants if any questions come up or if you need help with anything at all. Feel free to reach out via https://www.promerchant.com/support/ at anytime and we will be there to support you. Best, Emily ProMerchant Support Team
John De La M.
Nov 18, 2018
5 Star Service!
Christopher Palovich, Senior Account Director was incredibly, incredibly helpful at getting our business setup with a merchant account. We have already recommended a peer in our industry to Chris at proMerchant and will continue to recommend others if they are in need of a merchant account. 5 star service. Thank you so much!
Response from ProMerchantNov 18, 2018
John, Thanks so much for sharing your feedback! We are only happy if you are happy and are glad that your experience with Chris and getting started with ProMerchant met your expectations. We look forward to helping your business grow and succeed! We are always happy to assist our merchants if any questions come up or if you need help with anything at all. Feel free to reach out via https://www.promerchant.com/support/ at anytime and we will be there to support you. Best, Emily ProMerchant Support Team

ProMerchantReviews of promerchant.com

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