EV
Take pictures of a dress before returning if you have a quality concerns
Sadly, we had to return a dress because the fabric didn't seem to be properly attached to the lining. There was too much fabric in the front of the dress causing it to bunch up/fold over. We know the dress was the correct size because my daughter had tried on the exact dress at a local dress shop and it fit beautifully. Please be sure to take pictures before returning a dress so that you can adequately prove a quality issue. We paid a pretty steep restocking fee along with return shipping for a dress we knew with certainty she liked. I do credit Promdresshop.com for at least considering my complaint although I did not get a favorable resolution. Seems to make sense to shop local for these types of purchases considering the return policy/restocking fee. We didn't purchase from the local shop originally because it was our first stop and she wanted to think about it before committing to a "final sale." We ordered from Promdress.com to ensure we had the dress with an option to return. Our mistake!