Project E BeautyReviews of projectebeauty.com

I bought the Red Led+. It worked perfectly for about 2 months and the only worked about 20% of the time. I sent it back to the company and they told me it worked fine and to review the instructions which I did. Nothing had changed in the way I’d been using it. Obviously they weren’t going to replace it or give me my money back as they said it was working fine. So I told them they could send it back to me (at my expense) and I’d try again. It stil only works intermittently. I’m not sure if their customer service are English speaking as I found it very difficult to get an answer. They’d respond to something completely different. When they’d ask me a question it was always something that I’d already told them. Very disappointing experience

Terrible customer service. No phone number. Everything is just bad. Had to send multiple emails just to get my order shipped. They cancel my first order after I was charged on my PayPal then I had to email then after I made a second purchase with my credit card for them to simply ship my order. Be prepared to chase them if you simply want an order. I am still waiting on my order and will update. I hope the product is worth all this delay.

Received the LED mask on the 14th September and still can't use it! The colours weren't as advertised with the red being a light orange and the yellow is lime green. The yellow option is particular is the reason I purchased the mask. I contacted the company to ask what to do about this and was told it is a faulty control box and they will send a replacement. The original order was shipped from the UK on a next day service so I expected the same level of service for the replacement given THEY had supplied a faulty item to start with. NOPE - it's now October and I haven't received the replacement so haven't been able to use the mask! When I check the tracking it looks like they are shipping the replacement from HONG KONG which they never advised me of and according to the tracking it hasn't even been received by the postal service yet. £100 is a lot to spend on something that doesn't work and the company don't seem to care. They clearly have stock in the UK if they can ship on a next day service so I don't understand why they can't ship the replacement control box from the UK as well as they will have stock available. Quick enough to take my money but not particularly interested in fixing a FAULTY item. ** Update ** 14th October So Project E Beauty have flagged this as breaching the guidelines with Trustpilot... for what? Telling the truth? It was their staff member that told me the item was faulty and a replacement control box would be sent. Was told it was dispatched in September but to date haven't received it. Was then told they would issue a partial refund and to date haven't received that either. Was asked by them to remove/amend my review on Amazon and Trustpilot. I have email correspondence for all of this which I am happy to post online as proof.

I would like to get a refund for the mask or receive a replacement for the one that I bought. The mask that was sent had been used. The cords and the mask itself did not come wrapped in plastic. They had been thrown in the box without ties; and the mask itself had makeup on it. As well, the moisturizing gel had previously been opened and the top of the box had been completely ripped off. Some of the gel has been taken from the bottle. I am hoping to at least get return postage. Because we are facing COVID-19, I have to be very careful because I am a person who is in a high risk group.

Unfortunately the product doesn’t work I have been using it almost every day last 2 weeks. Total waste of money.

I ordered my package last month and still haven’t received it. Starting to believe this is a SCAM! I emailed you guys I wanted to cancel my order and get my money back. Only thing I got back was to rate you guys.. UMM hello, I want my package or my money back.

To hard to get a hold of some on on phone

Please change your cargo company, they delivered my order not in mentioned address. So i still not received my order, how i can rate?!