Project E Beauty Reviews | Read Customer Reviews of projectebeauty.com

Project E Beauty Reviews | Read Customer Reviews of projectebeauty.com

Project E Beauty reviews

Showing 74 reviews with 1 star · Clear filters

Sonia H.
Jul 9, 2023
I'm receiving this review and haven't…
I'm receiving this review and haven't received the item as of yet. I placed the order on July 6th or the 7th and haven't received any type of update. So far I'm not pleased.
Response from Project E BeautyJul 10, 2023
Hi Sonia, We're really sorry about the experience you've had. We have sent an email to your inbox to resolve this issue promptly. Please check your inbox so that we can sort this out. Thank you for your understanding. Amanda from Project E Beauty
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Molly C.
Apr 16, 2023
I have not received my product
I have not received my product
Response from Project E BeautyJun 21, 2023
Hi Molly, We're sorry to hear about your negative experience; that's definitely not what we want for our customers. Could you please contact our customer support team at [email protected] We'll be more than happy to help you with the issue you’ve experienced. We regret that you were not pleased with us. We hope to have a chance to make this right for you! Ces from Project E Beauty
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Camille R.
Apr 13, 2023
The product took too long to arrive and…
The product took too long to arrive and for my great surprise and Disappointment is nothing to how it is presented and promoted. You don't get any benefit or results by using this product. It’s like any basic cream.
Response from Project E BeautyJun 21, 2023
Hi Camille, We're sorry to hear about your negative experience; that's definitely not what we want for our customers. Could you please contact our customer support team at [email protected] We'll be more than happy to help you with the issue you’ve experienced. We regret that you were not pleased with us. We hope to have a chance to make this right for you! Ces from Project E Beauty
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Tanya
Apr 5, 2023
Paid $128.49 for product and was…
Paid $128.49 for product and was refunded next day $82.40 with no explanation given and $46 short!!!! Required refund full amount, no reply so far
Response from Project E BeautyJun 21, 2023
Hi Tanya, We're sorry to hear about your negative experience; that's definitely not what we want for our customers. Could you please contact our customer support team at [email protected] We'll be more than happy to help you with the issue you’ve experienced. We regret that you were not pleased with us. We hope to have a chance to make this right for you! Ces from Project E Beauty
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Jennifer L. S.
Oct 18, 2022
Wow Just appalling
Wow Just appalling. Ordered and paid for LED mask, didn't arrive with ear holders, asked for them and was asked for address, then phone number. Then asked if they had sent it and was marked as spam and my emails from then on kept coming back. Never ever again. Just a disgrace. Customer service was terrible.
Response from Project E BeautyOct 18, 2022
We're sorry to hear about this. We've sent over an email with the tracking details. Please check your inbox so we can resolve this as soon as possible.
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walter S.
Oct 17, 2022
Nightmare Refund Exchange Policy
Nightmare Refund Exchange Policy Our item had a physical defective eye piece and it has been a nightmare to get this product replaced or refunded. Send us multiple pics. Send us the package back at your cost. Now we sent it form Canada back to China. After that they will let you know what you already know. All at customer expense. If you get a defective item, you are out of luck.
Response from Project E BeautyOct 18, 2022
We're so sorry about the situation that you experienced this time. We've sent over an email regarding your refund. Please check your inbox for more assistance. Again, we're very sorry and we appreciate your patience and understanding.
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Chriss N.
Oct 17, 2022
not professional
the experience started bad with no single information provided about the item i don't know where is it no tracking yet so :(
Response from Project E BeautyOct 17, 2022
Thank you for your review and sorry for your case, could you please kindly check your email we directly sent an email via [email protected]. It could be helpful in resolving your matter more accurately and shortly. Looking forward to your reply and follow-up action will be taken immediately.
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lois C.
Oct 16, 2022
I am waiting for the replacement…
I am waiting for the replacement charger I ordered on 9/30/22. No sign of it or update on delivery status.
Response from Project E BeautyOct 17, 2022
Thank you for your review and sorry for your case, could you please contact Project E Beauty directly via email at [email protected]. It could be helpful in resolving your matter more accurately and shortly. Looking forward to your reply and follow-up action will be taken immediately.
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