Project E Beauty Reviews | Read Customer Reviews of projectebeauty.com

Project E Beauty Reviews | Read Customer Reviews of projectebeauty.com

Project E Beauty reviews

Showing 74 reviews with 1 star · Clear filters

Maxine J.
Nov 11, 2024
The shipping its very long
The shipping its very long, didnt recevied any information about the day i suppose to recevied my package.... Its been a week and its Still in china
Response from Project E BeautyNov 11, 2024
We're sorry to hear about your experience with the shipping delay. We have just sent you an email with more details to help resolve this as quickly as possible. Please check your inbox, and don't hesitate to reach out if you have any further questions. Kind regards, Project E Beauty Customer Support Team
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Sandra
Sep 20, 2024
Terrible customer service
Terrible customer service , terrible delivery! Do not recommend
Response from Project E BeautySep 20, 2024
Hi Sandra, We're very sorry to hear about your experience. We’ve sent you an email to try and resolve this issue as quickly as possible. Please check your inbox so we can assist you and get this sorted. Best regards, Project E Beauty
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Anon
Sep 3, 2024
My order was cancelled due to fraud
My order was cancelled due to fraud . Not what I expected
Response from Project E BeautySep 5, 2024
Hi there, we apologize for any inconvenience caused. The cancellation of your order was automatically initiated by our security system. We understand this is not what you expected, and we sincerely apologize for the confusion. Rest assured, the refund for your recent transaction has been processed successfully. If you haven’t seen it yet, please check your account in the next few days. If you have any further questions or need assistance, please don't hesitate to contact at [email protected] Best regards, Project E Beauty
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Ksenya T.
Oct 17, 2023
I purchased LED Mask and was really…
I purchased LED Mask and was really excited to try it. Unfortunately, it didn't work for me. I was feeling lightheaded after I used it and it hurt my eyes. On top of that it was leaving a deep dent between my eyebrows after the use. I returned it and my tracking number says they received the package a month ago. I still haven't been refunded. I emailed them a few times but every email its wait a little more, we haven't processed it yet. Like seriously? I really want my money back!
Response from Project E BeautyOct 19, 2023
Hi Ksenya, We're sorry to hear about your negative experience; that's definitely not what we want for our customers. Could you please contact our customer support team at [email protected] We'll be more than happy to help you with the issue you’ve experienced. We regret that you were not pleased with us. We hope to have a chance to make this right for you! Ces from Project E Beauty
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Paula S.
Sep 17, 2023
Stopped working
Stopped working. Had to return.
Response from Project E BeautySep 18, 2023
Dear Paula, We're sorry to hear about this. To get this resolved, we have sent you an email, please check your inbox and we'll get this sorted right away. Thank you! Amanda from Project E Beauty
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Jean H.
Sep 10, 2023
Waiting 6 weeks on order.
I am still waiting on an order that I paid for 6 weeks ago. I then purchased a 2nd item and realised that I could purchase it from amazon and get next day delivery so tried to cancel it. I have heard nothing back from customer services.
Response from Project E BeautySep 11, 2023
Hi Jean, We're sorry to hear about this; that's definitely not the experience we want you to have. To get this issue resolved, we have sent you an email, please could you please check your inbox and we'll get this sorted right away. Thank you! Amanda from Project E Beauty
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Shiran Z.
Aug 31, 2023
I ordered as a replacement for the wand…
I ordered as a replacement for the wand I have. When the item arrived, it turned out that it did not fit the model I have. So I suggest you note that it does not fit all items. In general, I was also disappointed with the company's service when I contacted them and received a generic answer as if I had corresponded with a bot. Next time I will order from another company.
Response from Project E BeautySep 6, 2023
Hi Shiran, We're sorry to hear about your negative experience; that's definitely not what we want for our customers. Could you please contact our customer support team at [email protected] We'll be more than happy to help you with the issue you’ve experienced. We regret that you were not pleased with us. We hope to have a chance to make this right for you! Ces from Project E Beauty
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Ms Chan Yik S.
Aug 29, 2023
Waiting for replacement of PE706
I have not enjoyed the mask. Contacted with customer service, I have returned PE021 on mid Aug as the mask has to plug in circuit to use. CS confirmed me that they are arranging PE706 to me after I returned PE021.However, I have not received PE706 today. Would you pls follow up the status to me?I should expected s speedy follow up but it makes me disappointed.
Response from Project E BeautyAug 30, 2023
Hi there, We're sorry to hear about your negative experience; that's definitely not what we want for our customers. Could you please contact our customer support team at [email protected] We'll be more than happy to help you with the issue you’ve experienced. We regret that you were not pleased with us. We hope to have a chance to make this right for you! Ces from Project E Beauty
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