Eve
Reliable customer service
My item was replaced quickly. And I was kept informed every step of the way!

At Project E Beauty, we believe radiant skin is a goal everyone can realize.Since 2012 we have been committed to bringing salon-grade skincare to a wider market. Over 12 years on, we've built an international team of skin experts, delivering safe, effective skincare solutions through advanced skincare technology. We've transformed over 500,000 routines and set a global standard in beauty tech, reaching over 68 countries. As pioneers in LED home therapies, we are committed to our customers, using your feedback to guide our every move.Empowering Your Skin Journey
Project E Beauty (projectebeauty.com) has 720 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Eve
My item was replaced quickly. And I was kept informed every step of the way!
Claudine
Expérience très relaxante. Mes taches pigmentaires ont diminué après 2 traitements.
Joanie B.
Mask is wonderful. Have noticed my dark spots are fading after 4 weeks. Just received the pluming gel as a gift will review after multiple uses. Very good experience with project e so far .
Janet P.
Excellent customer service. I bought a device for myself and a family member, can’t say it works yet as it’s only been short of 2weeks. I’ll give that part some time. If you have any questions, they promptly reply. Quite refreshing!
Kate B.
Extremely helpful and resolved the problem quickly
Michele B.
I can't say enough good things about Project E Beauty, both for their products and also for their outstanding customer service. I had their hard material face mask a few years ago that was good but I stopped using it after a while. Last year I got their new and improved mask, the Lumalux Face+ (with neck attachment); it's a flexible, comfortable material and what's much better than their competitors is that they offer an array of colours to treat different skin conditions; the treatment is only 3 minutes and the mask is super user friendly. I also enjoy their Hydraulic Acid serum products. Although I give their products 5 STARS, what stands out in my mind is their excellent and above & beyond customer service. They respond to emails at lightning speed, I wasn't re-routed through never-ending AI mazes, and I actually got prompt results. My experiences with their customer service definitely excels most if not all interactions I've have with different types of companies in recent memory. I absolutely rate Project E Beauty #1 in both categories of leading face masks AND customer service; I thank them for making my interactions with them so easy and headache free, as well as for providing us with such great skin care options :)
Eng Sing L.
Replace new set
Sharon
Everything about this company is great the customer service, the product, always respond to queries promptly