Project E BeautyReviews of projectebeauty.com

I have not received my order...have no idea where its is at this stage .....can someone contacty me urgently

They overcharged my credit card, cancelled the order, then refunded me only the lesser amount they should have charged me in the first place. They are denying that they took the extra money from my account saying maybe it was foreign currency fees, when it was all charged and paid for in Australian dollars. I have also called my bank to confirm there were no fees from my bank and have had to dispute the transaction. Even if there was fees, a cancellation of the transaction by them would have also cancelled the fees. There are scammers.

I have not received my order after several weeks

I originally ordered the new Lumalux LED face mask on 11/28/24 because they had a great Black Friday discount. It has a lot of features that I was looking for, so I ordered it and was really looking forward to receiving it. They did ship the mask the next day and did provide a tracking number. Unfortunately, once the package containing my order arrived in the US everything went downhill. The tracking stopped on 12/8 and never updated after that. I contacted the Project E Beauty after there had been no movement for 10 days on 12/18. Their response was that due to high volume times before the holidays shipping was very slow and recommended I continue to wait, so I did. After a few more days of waiting with no movement of the package, I contacted them again fearing that the package was lost. Again, they gave me the same excuse about high volume and long shipping times and told me to keep waiting. This was on 12/21, almost 1 month after the item was shipped. In the meantime, I kept getting emails from the company to review the mask. How can I review it when I never received it? There was still no movement, and by 12/24 I knew I would never actually get the mask. At this point I contacted them again and also opened a dispute with Apple Pay. Luckily, I only paid on installments and only paid one installment which I was refunded while the dispute is being reviewed. Finally, Project E Beauty decided to send a replacement order after they couldn’t get any updates on shipping themselves. They shipped a replacement out on 12/31. I was really happy about that and was waiting excitedly to get the replacement order. Well, the story doesn’t end there unfortunately. Tracking shows that the package got to CA and was scanned on 1/6/25. No updates until 1/11/25 where everything went wrong yet again. According to tracking the package was out for delivery but was unable to be delivered because “customer (me) not reachable”. That made no sense to me as I was home all day on 1/11 and there was no attempt at a delivery. I even checked my Ring camera and nothing. Beyond frustrated at this point, I contacted Project E Beauty again on 1/12. They told me to contact the delivery company called Piggy Ship to find out what happened, and that they would do the same. I had never heard of Piggy Ship, but did try to contact them through the number Project E Beauty provided. After being on hold for several minutes and repeatedly told that an an agent would answer my call in the order received, the call was abruptly ended after being told that no agents were available. I also emailed Piggy Ship for help, but no reply. To my horror, after doing research on them, I discovered that they are a scam delivery company that has an F rating with the BBB due to several customer complaints about packages never being delivered. The BBB has an ongoing investigation into Piggy Ship. Even here on Trust Pilot there are several 1 star reviews on that company from customers that went through the same ordeal that I’m going through now. I can’t believe that Project E Beauty would use such a horrible company for their delivery in the US. I did email Project E Beauty with all the information I found and a link to the BBB website with the reviews on Piggy Ship. I have yet to hear back from them. I know that I will never receive this mask, and at this point I’m so fed up with Project E Beauty for such an awful experience just trying to get my order from them. I’m tired of their excuses and being told to wait. I’m upset that they didn’t use a reputable carrier such as FedEx or UPS or even USPS at this point. Project E Beauty, all I ask is for you to make it right. Send me what I paid for in good faith and use a reputable carrier. Updated 1/19/25 Project E Beauty contacted me and told me to continue to wait as Piggy Ship tracking showed the items arrived in my city on 1/14/25. Well today, Piggy Ship tracking showed that the package was out for delivery but failed to be delivered due to my address being inaccessible. That is the biggest lie ever. No attempt to deliver was ever made, and I have Ring to prove it. I spoke to Piggy Ship customer service twice leading up to today and confirmed my address and that there was no gate code or anything that would get in the way of delivery. They even found my house on google maps. Piggy Ship is the worst delivery service ever! They should be put out of business ASAP! Shame on Project E Beauty for using them. Anyway, it’s their loss. Apple Pay ruled in my favor, and I got my money back. I will never shop at Project E Beauty again. They could have made things right by shipping me a new order and using a legitimate shipping company. Instead, they chose to trust a BBB F rated, scam delivery service to deliver their items. Big mistake on their part! They lost money and a customer. I hope you learned a lesson from this Project E Beauty.

Bought their LED mask. It was fulfilled through amazon which i thought was weird... From the second i turned it on it was janky at best! It was flashing and dimming. Couldnt stay on high. I went and asked for a refund. The person i spoke to offered me every option other than a return/refund. Had to put my foot down, no i do not want another one of your cheap products! Finally, i was given the info for the return. Of course.. they dont cover the cost of shipping back (which is weird as its fulfilled by amazon...). And eith thr Canada Post strike, i was forced to pay $40 out of pocket for the return. I watched the tracking until it was confirmed to have been delivered to the provided return address. It was delivered nearly 2 weeks ago, and still no refund. I havent even received any confirmations for them receiving it or info on the length of time it would take to receive my refund. I cannot recommend this seller. Its just the same crap as amazon. Poor quality. And you have to pay for returns. Just order off of amazon so you at least can return your item without paying. **side note. Not sure i trust all of the 5 star reviews here. Some look like they're fake. Not sure i know anyone whos rating 5 stars and offering up their order number to prove their purchase.. but maybe im wrong.

I have not received it yet.

I did shopping from them after 2 years I have nothing and they don’t return my money

This company scammed me and I went after them for money back. HORRIBLE EXPERIENCE! And now they keep contacting me and I have asked them months ago to stop. Stop emailing me. They still continue. Be forewarned what you will go through. It’s over a year later and they still will not stop. It’s like their revenge to continue. I had to just report them and blocked them.