Project E BeautyReviews of projectebeauty.com

STAY AWAY FROM PROJECT E BEAUTY! I purchased directly from PEB website to ensure the 60 day money-back guarantee. LOTS of complaints about Project E Beauty (PEB), when PEB sold thru platforms like Wal-Mart, Amazon, etc. I read lots of complaints about PEB Lumalux LED Face & Neck Mask controller, which PEB claimed were fixed. One controller is used for face & neck masks. I called PEB cust serv w/ controller battery issues & followed all recommendations like draining the controller & then recharging it, use only ONE mask at a time** PEB website shows lady using BOTH masks at same time. Day 58, I called PEB cust serv for Return Merchant Authorization (RMA). PEB customer service said PEB would email me the RMA after verifying my purchase. Day 60, I emailed PEB for RMA # b/c PEB never emailed me the RMA. PEB emailed back that I was outside the 60 day guarantee! I tried to file a PayPal dispute. PayPal stated PP only allows customer 30 days from merchandise delivery to file a dispute. PP stated that it automatically favored merchant when outside of the 30 days so dispute was NEVER opened. I opened a dispute with AMEX; I sent my receipt, delivery date, PEB's written 60 day money-back guarantee, and documented issues from users online with the controller. AFTER AMEX contacted PEB, then PEB emailed me a RMA. PEB stated that I MUST ALSO PAY for return shipping AND insurance in order to get a refund! Shocking given I could never use the masks properly because of a defective controller. Still paying $25 to get back $570 was worth it to me. I wiped the masks and controller with a microfiber barely damp w/ rubbing alcohol to ensure masks and connectors were completely clean, looked brand-new, and unused. I packed everything the way it came, included everything that I had received in the box. Return got to PEB 5 days after I mailed it. After PEB got my masks and controller back, I emailed delivery confirmation and asked for my refund. PEB gave excuses as to why they couldn't give me back my money. First it was because of the AMEX dispute BUT a merchant can always give a refund back during a dispute! PEB said if I closed the dispute then I would get a quicker refund. I closed the AMEX dispute and sent PEB PROOF FROM AMEX that the dispute was closed; all done within 15 days of PEB getting back the masks. Over 7 weeks & I still didn't have a refund. PEB said no refund because of the open PayPal dispute, which had NEVER been opened. I believe that PEB was dragging this out to burn the days so I couldn't get a refund thru an AMEX dispute. I had asked AMEX to close the dispute with the right to re-open it. I asked b/c during my call w/ PEB, they said PEB must verify themselves that dispute is closed and it would take at least 2 weeks for PEB to verify that the AMEX dispute is closed. AMEX said that was not true because AMEX was ALSO sending PEB an email to PEB with my RMA as I requested; email stated the dispute was closed by me to facilitate a quicker refund. After 2 months, I contacted AMEX to re-open the dispute. Fortunately I had primarily communicated with PEB by email after PEB lied that I hadn't called them. I sent 15+ emails to AMEX that came directly from PEB customer service. AFTER THREE MONTHS & NO REFUND, I got PayPal to send an email. PP's email stated there was no dispute opened because I failed to make my claim within 30 days of merchandise delivery. I sent PP's email to AMEX who said that PEB had lost the dispute based on the PayPal email. I sent the PP email to PEB and told PEB that AMEX was ruling in my favor because of PEB's lies and attempts to burn the days to try to stop me from getting a refund thru AMEX dispute. 2 days after I forwarded PEB the PayPal email, then PEB emails me a complete lie- "We've reviewed your case again and have now successfully initiated the refund. It appears the refund has gone through this time. From what we can see, PayPal required the dispute to be fully closed before allowing the refund to be processed on our end, which may have caused the delay." WTH?! PayPal emailed me that a dispute could NOT be opened after 30 days had passed! PEB customer service STILL CLAIMS that a PP dispute was opened! -- A blatant lie by PEB. PEB emailed- "We're truly sorry that this situation has caused so much frustration. This is not the kind of experience we aim to provide, and we understand how upsetting this has been for you. Please know that we always strive to provide fair and timely resolutions." If PEB is so sorry then why didn't PEB EVER OFFER to reimburse me $25 for return shipping of a defective product? OVER THREE MONTHS for a refund that I got b/c of AMEX & my email documents proving PEB lied about PP dispute. 5.5 months of grief for a crappy product & fighting for my refund. BUY ODELYNE ADARA MASKS that work w/ good customer service for hundreds less.

he comprado una máscara lumalux y la experiencia ha sido horrible, pone que de 2 a 5 días hábiles la envían y han pasado dos semanas y no recibo ningún tipo de respuesta ni guía de envío nada, esto se puede tomar como un robo o que funcionan muy mal

Produit défectueux et modèle discontinué arrêté dans l’année de son achat. Le service client refuse le remboursement, malgré la garantie légale, et propose uniquement un remplacement non équivalent ou un avoir, en se retranchant derrière une politique interne de 60 jours. Ces pratiques ne respectent pas le droit des consommateurs. Expérience très décevante

Delivery charges was not indicate in receipt just b4 payment. I had requested for refund n I had not heard from them since!

Total scam. Don't buy from this company. I bought the led face and neck mask just in April of this year and the battery is already dead, doesn't even last a 3 min session on a full charge. The velcro is already peeling off from the mask. I paid over $700 dollars Canadian for it and it's the worst quality. I tried contacting the company by calling and emailing over a period of 3 weeks with no response. Don't waste your money, just pay a bit more and get it from a reputable company. If I could give zero or negative stars I would.

I purchased the high frequency wand using a discount at a cost of £60. At the payment section another £30 was added for delivery, which is very expensive. The wand is useless and doesn’t work, DON’T waste your money it’s over hyped and not worth the postage alone. Spots DON’T clear at all. I decided to return this be for my 30 days was up as stated on the website. The return postage cost was £10, not the 30 they charged for delivery. My return has been declined because I purchased the wand was in the clearance sale, this is a lot of rubbish because it never stated this when I bought it. Absolute rip off!!

Do not buy from this company. I bought a LED mask and the charger was broken when it arrived. Trying to get a refund is ridiculous, I had to take a video, send that then go to the website and send a pic and fill out a form. No response, had to write another email to get any sort of response. I now have to ship the faulty goods back and pay for shipping myself. This will be reimbursed apparently but only if it costs less than 20 dollars and I use a low cost carrier. I now have to take the time and expense to return a faulty product!! I would recommend purchasing from an Irish company or one which collects faulty goods themselves, definitely not this one!!!

J’ai commandé le bodysculpt étant donné que sur leur site il était écrit qu’il y avait une garantie « 60 days love it or return it ». Je l’ai essayé pendant 5 semaines sur une seule cuisse pour voir si ça fonctionnait. Aucun résultat visible après tout ce temps. J’ai donc contacté la compagnie pour un retour et on rejette ma demande de retour en me disant de regarder les conditions de retour. Il est écrit noir sur blanc love it or return it Mai’s dans les petits caractères c’est écrit que l’appareil ne doit pas avoir été utilisé. Comment savoir si je l’aime et si ça fonctionne sans l’utiliser? C’est une arnaque juste pour nous mettre en confiance d’acheter et c’est ce que le compagnies qui vendent de la cochonnerie font parce qu’ils savent que les gens ne seront pas satisfaits et vont vouloir retourner l’appareil. Peu importe je vais contacter l’office de la protection du consommateur si ils ne me reviennent pas avec une réponse positive après mon dernier e-mail.