Project E BeautyReviews of projectebeauty.com

shipping cost lot

As much as I loved these masks, but 3 purchased and 3 broke between oct and August.

I'm just trying to get my money after sending back the 6 in 1 machine with 635 nm Laser, 40 Cavitation and several radio frequency. No result in slimming. They promise to reduce fat, but the machine doesn't work with enough power and didn't reduce any fat in 3 sessions. The skin doesn't even get warm. I heard that this works from 1060 nm Laser and not under. So why do they promise fat reduction with insufficient machine power? It seems a problem to get the money back, though they nicely promised. 25th of November: 75 % paid back. 500 € loss!!! Resuming: Don't ever think in buying diode laser with less than 1060 nm for fat cell reduction. It just can't do the job. You may be able to reduce fat, but must accompany the treatment with a diet. With only the diet and without the treatment you'll lose the same weight. I hope this helps a bit to see the promises about the laser fat (cell) reduction a bit clearer.

Customer service does not respond to consumer emails in a timely fashion. Also, when they finally got around to emailing me back, several different customer service agents answered the same email. This created a frustrating situation. I chose one to respond to and am still waiting for a reply to resolve my issue.

I used this device approximately twice per week and it stopped working less than 4 weeks after I received it. I put in a new battery, but it still did not work. I have sent 3 e-mails & requested a refund or replacement (maybe I just got a bad one). They keep responding by email "try changing the battery".

I have been using the mask for almost 4 weeks now and I've not seen any changes. Also the light is too bright that it gives me a headache. would be better if the space for the eye came with tinted lenses to block out the light

Update: Did get the mask and my mom liked it so I will give it 2 stars. Still, it's just as important to have prompt service in my opinion. Ordered a led mask on Dec 14th and received nothing other than the initial confirmation email. Finally emailed them (phones went to vmail) on 21st, again on the 22nd and finally got a reply on the 23rd that it takes about 3 days to ship. I replied it's already been 10 days and on the 24th got a response to let them know if I still don't receive a tracking by the 26th. Waited all day 26th, got no shipping so I emailed again and was sent a tracking the next day. Since then the tracking has not been updated and still shows as "received shipping". Meanwhile they charged me so quickly on Dec 15th. Will be waiting a few more days then filing a dispute. To their credit, someone named Patrick Lee replied on average in about 24-48 hours but I'm not waiting around any longer.

I try to remove freckles by this equipment. I think it doesn't remove anything.