Project E Beauty Reviews | Read Customer Reviews of projectebeauty.com

Project E Beauty Reviews | Read Customer Reviews of projectebeauty.com

Project E Beauty reviews

Showing 24 reviews with 2 stars · Clear filters

Jazz D.
Mar 16, 2023
Not so happy
I purchased a Photon Rejuvenation mask on line on Saturday. On Sunday the price dropped by $50 I reached out to see if they would honor the lower price but they would not. Along with this disappointing news they also sent me a bogus tracking number. I am quite concerned it may be a scam! So far not impressed!
Response from Project E BeautyJun 21, 2023
Hi Jazz, We're sorry to hear about your negative experience; that's definitely not what we want for our customers. Could you please contact our customer support team at [email protected] We'll be more than happy to help you with the issue you’ve experienced. We regret that you were not pleased with us. We hope to have a chance to make this right for you! Ces from Project E Beauty
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Joanne S.
Jan 26, 2023
I am still waiting an email
I am still waiting an email Mesotherapy Do you remove pad after clean for other treatments and which treatments do you do all of them Please advise asap
Response from Project E BeautyJan 27, 2023
Hello Joanne, We are sorry that we have not received an email from you and unable to further assist on here. Please send us an email so we can follow up immediately at [email protected] or contact us here: https://www.projectebeauty.com/pages/contact-us Thank you!
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Karen R.
Jan 14, 2022
When I first purchased the frequency…
When I first purchased the frequency wand, it was perfect. I have only used it very few times, and now the frequency will not turn up all the way, so it is not functioning to its original capacity. I am still within my warranty period, and would love to return it for a new one, as I really enjoyed using it when it worked. Thank you, Karen Roberson
Response from Project E BeautyJan 17, 2022
Thank you for your review. We understand your concern with the issue of the high-frequency. Buyer satisfaction has always been our primary concern, and we would like to follow up on your experience with your case. If you are willing to give us a chance to improve, please simply contact us via email at [email protected], and follow-up actions will be taken immediately. We are sure we could come up with a satisfactory alignment to your situation. Thank you.
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Elizabeth P.
May 20, 2021
I ordered two items
I ordered two items - High frequency - Galvanic I was pleased with my high frequency but my galvanic unit isn’t functioning correctly. Would like a refund but with your company you don’t make it easy to return items. I will no longer order, because I don’t want to run the risk of having another faulty item. I thought it would be easier to order directly from supplier but I know realize I should have went through Amazon, then I could have returned with no issues. I suggest creating a better return policy for your cleints. You do have some great products that are comparable to spa quality (I’m an esthetician) but I unfortunately can’t run the risk of not receiving a functioning device.
Response from Project E BeautyJan 14, 2022
Thank you for your review. We understand your concern with the purchase and our return policy. Buyer satisfaction has always been our primary concern, and we would like to follow up on your experience with your case. If you are willing to give us a chance to improve, please simply contact us via email at [email protected], and follow-up actions will be taken immediately. We are sure we could come up with a satisfactory alignment to your situation. Thank you.
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Sharlene D.
Apr 17, 2021
Received with thanks!
It would be great if buyers are informed or able to check whether the usual delivery/mail service is available to their country before purchasing your product. The express mail costed more than the item that i purchased from this seller and it was only after quite some time that the availability of the usual service mail was informed to me. However, im at least grateful that seller replied my emails, just that it was quite slow. The item that i purchased is great, it works just fine. I love it.
Response from Project E BeautyJan 14, 2022
Thank you for your review. We understand your concern with the purchase and the shipping issue. Buyer satisfaction has always been our primary concern, we have made new arrangements according to your situation and adjusted the online time of customer service to ensure that customers can get a quicker reply. Thank you.
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benjamin
Mar 21, 2021
quite disappointed
quite disappointed compared to other brand , no immediate results. wife not happy
Response from Project E BeautyJan 14, 2022
Thank you for your review. We understand your concern with the purchase and the result of our device. Usually, it would take about two to six weeks to see the result. However, it may vary depending on the physical condition of the user. Buyer satisfaction has always been our primary concern, and we would like to follow up on your experience with your case. If you are willing to give us a chance to improve, please simply contact us via email at [email protected], and follow-up actions will be taken immediately. We are sure we could come up with a satisfactory alignment to your situation. Thank you.
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Nathanny M.
Aug 18, 2020
No results
The product was shipped quickly and arrived on time, but so far I haven’t seen any results. I have been using every day for 15min but I cannot see any changes. I don’t think it’s worth the price or th time.
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Kristina
Jul 18, 2020
I really can’t say if this product…
I really can’t say if this product works or not because it hurt so bad to use it, I’ve only used it twice. This mask is heavy and really hurts the bridge of your nose.
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