Proenza SchoulerReviews of proenzaschouler.com

THE photo that Proenza posted on line was a misrepresentation of the actual product that they shipped in my opinion. They showed the bag as appearing to be soft and supple floppy bag The actual style, that they shipped was hard and stiff. Certainly not a luxury handbag in my estimation! Also their customer service agreed but later did a complete about face and then insisted that I keep it!! I would never buy from them again!!! A really sad and disappointing experience

Finally, I heard today from the customer service, this after two emails, I was waiting from December 25th, as their customer service from the main office said someone from US customer service will contact me, no one ever did, two weeks ago I sent another email asking for a return, they say they will pay for my dry clean bill, this is after they received money from my credit card until then they were silent. This is my first bad experience with a luxury brand, and I hope it is the last, I told them they can keep the dress and also my money. I will make a formal complaint to Amex and other appropriate personal about their bad business practices. Funny thing they sent me a survey asking me to provide feedback about their customer service

I sent a bag for a (small) repair 11 months ago, prepaid for it, and it's still with them (I hope). Customer service keep telling me there are delays. And only when I chase them. I appreciate covid caused delays early on in the process, and I was told to count on 3 months when I shipped the bag in January, but still. The item has sentimental value so this is causing me great distress.

Looking at these reviews, it seems I got lucky! I ordered a sweater directly from the website, which arrived to the UK in about 3-4 days via DHL. The sweater was too big, so I decided to return and order a smaller size. The return was simple and hassle free, using the book a return online service. The courier arrived on time to collect my package, I received my refund in about a week or so. The smaller size sweater that I ordered also arrived without any trouble. I didn't actually contact customer service so I can't comment on that, but the return process was very easy. No complaints here.

It was my first time buying a Proenza Schouler bag and unfortunately, it was also my last time. The handbag I ordered was defect when arrived, and I had a hard time understanding why Proenza Schouler did not just send me a replacement in order to offer me a good customer experience. Instead, the matter pended back and forth for almost two weeks, and at the end, I receive a small bag of bolts for the defect handle of which I had to fix myself. Furthermore, the packaging was humble - handbag in a dust bag and in a paper box. I’m not fascinated.

Bought a top on sale and sale items cannot be returned - not even to change size. So you are f***** if the size doesn´t fit. The blouse was nothing like the picture in the webshop, and when confronted with this their response was simply not to answer. All in all, I love the design, the items came quick, but if something is off, the costumer service is non-existing and the clothes is too expensive for a arrogant attitude like that

I ordered a bag from Proenza Schouler in June. When the bag arrived it had some dirt on the leather and hence I returned it. Proenza Schouler works with DHL and therefore they came to pick up the package and gave me a receipt as proof of the return. However, I never receive my money from Proenza Schouler. Apparently, the package has been lost on the way to Proenza Schouler. Even though it is their courier and they arranged the return and pick-up by DHL (and even though I have a receipt), they refuse to transfer the money back. During this process, I constantly have to contact them and they are not being very proactive or helpful. The package then luckily shows up with DHL, and Proenza Schouler agrees to transfer the money (around 1,5 months after I send the package back). Now Proenza Schouler claims that they have transferred the money back. It has been 1.5 months and I have received nothing. I have contacted my bank, who does not see the transfer and who says it should not take more than one week for an overseas transfer. All they have done is to send me some useless screenshot that does not prove anything. It does not even show proof that the money was send to my account. I have now spent three months and endless hours getting my money back. This is without any doubt the most horrible, careless, and arrogant service that I have ever experienced. I will never again purchase anything from this website.