VCA
Looking at these reviews
Looking at these reviews, it seems I got lucky! I ordered a sweater directly from the website, which arrived to the UK in about 3-4 days via DHL. The sweater was too big, so I decided to return and order a smaller size. The return was simple and hassle free, using the book a return online service. The courier arrived on time to collect my package, I received my refund in about a week or so. The smaller size sweater that I ordered also arrived without any trouble. I didn't actually contact customer service so I can't comment on that, but the return process was very easy. No complaints here.