Proenza SchoulerReviews of proenzaschouler.com

Really bad quality leather for a luxury brand, no good customer service either.

Bought camera bag in blue one month ago and now the leather has already disappeared from both corners. Proenza won’t do anything about it and says it is because of use. But does not make sense since it is one month ago. Thought buying an expensive bag meant some sort of protection in terms of quarentee…. Won’t buy again.

I reached out to customer service at PS to fix a hardware piece that fell off one of my bags, but was informed by customer service that unless the bag was bought online on their website they couldn't help me. I would have to find the receipt (I purchased the bag +/- 10 years ago) and take it to where I bought it to get it fixed. How will I know where that was? Also, what if I bought it in Spain? I need to go to Spain to get the bag fixed? I explained the above situation to them, to which they responded "If we do not have the proof of purchase it would be impossible to claim the repair with our associate. And I regret to confirm that this is a final decision." They can't authenticate their own products? This is not how a luxury brand deals with its clients whatsoever!

This company is dishonest. Kept the boots I returned for 43 days then sent them back stating signs of wear and no refund will be given They were unworn

Really overpriced items, will not buy again not even on sale. Bought a cardigan that looked great in the look book with a nice cropped fit. It was well packaged and it looked OK at first inspection but definitely didn't feel luxurious as the wool is probably recycled (which it would not be a problem if it was stated in the description but it's not, and the quality of the yarn is extremely poor). It started wearing off after the first wear, the knit at the button-holes it's all coming apart and same thing has happened near the buttons and in different parts of the back. These will eventually turn into holes if they are not repaired. Definitely not something you would expect from a cardigan that retails at over 400 dollars. Totally disappointed, I could have bought the same style at COS or & other stories for a quarter of the price. Do not invest in this pieces, misleading description, overpriced poor manufacturing made in China.

I had an impassioned plea to return an item that was marked final sale that I purchased through Affirm. I had purchased it first through Neiman Marcus and they said they didn’t have it. Then low and behold they said they were shipping it next day. Now I was stuck with two loans from Affirm. Neiman’s has the size I need after all and Proenza Schouler will not return my item. Now I am stuck with a sweater and a $100 finance charge. They are very unfeasible. Do not purchase from them!!!

$1,000 for a knit dress made in China. Are you serious…I feel completely ripped off.

I did not receive the item I ordered, but a T-shirt instead. After three weeks I have still not received my refund. After numerous of emails customer”service” today informed me that they will not forward the money for the sweater I never received but payed for before they receive the T-shirt the send by mistake. Since I do not have access to a printer - the mistake from PS will now cost me further time and money before they will refund me for the sweater I never received.