Proenza SchoulerReviews of proenzaschouler.com

Extremely disappointing customer service from Proenza Schouler. I contacted the brand regarding a significant functional issue with a pair of £1,000+ thigh-high boots. Despite explaining that the boots fit perfectly but slide all the way down to my knees during normal walking, making them practically unwearable, my concerns were dismissed without any physical assessment of the product. Rather than investigating the construction or internal material, the response attributed the issue to the interaction between my leg shape and movement. I was then advised to use fashion tape or pay a third-party cobbler to alter the boots. I was not seeking a refund. I genuinely love the boots and wanted a solution that would allow me to wear them. For a luxury brand, I expected a more considered approach, accountability and a willingness to investigate a legitimate product concern. Unfortunately, none was offered.

non return policy on sale items - which is not allowed by EU law

Jeg købte sommeren 2022 en Proenza Schouler taske i Illum. Da tasken er 9-10 mdr. gammel er den blå farve krakeleret foran på tasken. Jeg reklamerer over dette i Illum. Derefter må jeg undvære tasken i flere uger, og da tasken kommer retur er det med besked om at der ikke kan gøres noget ved at farven er krakeleret. DET ER BARE IKKE GODT NOK - DER ER ALTSÅ TALE OM EN TASKE TIL 11.000 KR.

A terrible experience with a bag and customer service. This company is untrustworthy since it claims its products are made of high-quality materials. Only a few months after buying the bag, the corners are ruined! I bought it expecting to have a decent quality bag for a few years, but it turns out that the quality is no better than that of high-street stores. My Zara bag lasts far longer than this "luxury" one. And, surprise surprise, they are not willing to do anything with this use.

I bought a bag (cost 1500Eur). The strap brok (completly fell off) just one year after buying it. Proenza Schouler did not want to refund my money or send me a new bag. They were willing to repair The strap, which was a very nice offer, however they wanted me to pay for the shipment (700Eur😳). Completely unacceptable and the worst service ever experienced.

Really bad quality leather for a luxury brand, no good customer service either.

Bought camera bag in blue one month ago and now the leather has already disappeared from both corners. Proenza won’t do anything about it and says it is because of use. But does not make sense since it is one month ago. Thought buying an expensive bag meant some sort of protection in terms of quarentee…. Won’t buy again.

I reached out to customer service at PS to fix a hardware piece that fell off one of my bags, but was informed by customer service that unless the bag was bought online on their website they couldn't help me. I would have to find the receipt (I purchased the bag +/- 10 years ago) and take it to where I bought it to get it fixed. How will I know where that was? Also, what if I bought it in Spain? I need to go to Spain to get the bag fixed? I explained the above situation to them, to which they responded "If we do not have the proof of purchase it would be impossible to claim the repair with our associate. And I regret to confirm that this is a final decision." They can't authenticate their own products? This is not how a luxury brand deals with its clients whatsoever!