ProcoloredReviews of procolored.com

This company is scammers.. they sale over priced junk printers with zero support.

I’m extremely frustrated with the ProColored A4. I’ve only had it for six months, and everything has already started falling apart. First, the ink clogged. Then the print head failed, followed by issues with the ribbon, and eventually it stopped printing certain colors altogether. It felt like one problem after another. The engineers offered some help, but only to a limited extent. They would send replacement parts, but only on the condition that I left them a good review, otherwise I would need to pay for parts. Overall, I regret purchasing this machine. DO NOT BUY THIS Machine unless you want headaches

NO REFUND ON A 5 DAY OLD PRINTER - BUYERS RUN!!!!! I paid $7,000 for a Procolored P13 printer and it has been a nightmare from day one. Paid in full in May, arrived September. Software wouldn’t work requiring tech support. Driver wouldn’t work requiring tech support. The oven didn’t work until I was told to relocate a cable inside the unit by tech support. 2 days later the printer failed with “paper jam” error, missing color channels, and further faults that required hours of remote support. I was even instructed to remove a cable from the circuit board on a brand new machine. Despite all this, Procolored refuses to issue a refund. Instead, they offered 1 replacement print head, some consumables, and daily monitoring sessions, dismissing the problems as “maintenance.” This is unacceptable a brand new $7000 printer should work out of the box, not demand endless fixes and modifications. I’ve been left with an expensive paperweight and zero accountability from the company. Avoid at all costs

Avoid at all costs. Machine is absolute rubbish. Had it 8 months had to get a new printhead, now 6 weeks later apparently I need another one. Money money money. No real fix or help from procolored just buy a print head. Then to add insult to injury they offer me 10% off & then 15% off on Amazon but…. They don’t ship to my country so last print head i couldn’t avail of their pathetic discounts & here we are again. The worst printer. Being an xtool customer their customer service is impeccable. Devastated they bought their dtf printer out after I got this awful machine. Do not look at the 5 star reviews here. There is a social media group who are going to file a lawsuit against procolored. These machines are absolutely awful & nothing but problems. As a company they should be ashamed. Do not give them a penny of your money. Mines going in the bin. It’s not even a year old

I purchased a Procolored printer (Order #29273), and it has been nothing but problems from day one. The printer arrived incomplete (missing black ink). On first startup, it made loud mechanical noises. Their engineers had me spend hours troubleshooting, purchase tools, and even replace gears myself. The noise briefly stopped but quickly returned. The print quality was terrible — with swirls, banding, and distorted output. Multiple cleaning cycles only made it worse. Despite following every instruction (including syringe-cleaning the waste bin and sending videos), the printer has never produced acceptable prints. When I requested a refund, Procolored refused, citing a 7-day unopened return policy — which makes no sense for a defective product that was broken out of the box. Instead, they offered partial compensation, parts, and “VIP support,” none of which fix the fact that the printer is defective. I have now filed complaints with my bank and the Better Business Bureau, to start. This printer was expensive, but more importantly it has cost me time, money, and endless frustration. I strongly advise anyone considering Procolored to think twice — the product quality and after-sales support have been unacceptable.

DO NOT BUY A PROCOLORED DTF PRINTER. They are garbage and no support after purchase. They took my $6000 for a P13 model and than after 3 days won’t help me to get it to print properly. They are scammers.

Right out of the box it didn’t work right and in 3 very short weeks I had nothing working on my k13 printer. It started with the extraction pump, to the display not working to not printing white ink. I am so discouraged by this printer. The oven burns brown spots in the transfers so that doesn’t work either. Limited edition $3200 rip off #procolored #procoloredprinter

I purchased P13 printer. Received it over a week ago. Theres problems with software, then it doesn’t want to print. $4300 wasted smh.