ProcoloredReviews of procolored.com

Don’t buy this junk. I’m here to warn everyone that my brand new just out of the crate is jamming. I took lots of videos working with Procolored and the customer service sucks. Spent 3 hours online with them and they disappeared and it is not fixed. They want me to open a brand new printer, take it apart and get a zip tie to fix a defective spring. I have so much evidence because I recorded that video they said for me to use. I am so mad, and anyone who spends thousands of there hard earned money for JUNK, would be mad too. I told the so called customer service that if they were in my shoes, wouldn’t you be pissed? Until the refund my money I am going to hit there sales every single chance I get. If I could I would be zero stars.

Please research other companies before purchasing from this one. If you’re planning to invest $7,000 in a printer, this is not the company you should trust with your money. I purchased a DTF UV printer, and the experience has been nothing but frustration from start to finish. I spent two full days on customer service online chat just trying to install the film. Every agent gave me a different solution. I was forced to remove glue residue from the machine five separate times, each taking about an hour. Once the printer was finally set up, I discovered the RIP software has no tutorials. No videos. No walkthroughs. No onboarding. When I asked customer service for help, they sent me a PDF file. When I requested a video tutorial, they said none exist. I then asked if the printer could be used with other software (like Adobe), and the agents didn’t know. Eventually, I was told the printer only works with their proprietary software, which is not widely known — yet there are no proper learning resources to use it. That’s unacceptable for a product at this price point. ($7000) When I tried to return the printer, I was told returns are only accepted if the box is unopened and within 7 days of receiving it. The problem? The printer is shipped in multiple boxes, and you can’t even begin setup until everything arrives. It takes at least 1–2 days just to assemble and install before you can even test it. On top of that, there were no assembly instructions for the stand, and I had to hire someone just to install it. Between the film issues, software issues, lack of documentation, poor customer support, and restrictive return policy, this has been a complete waste of time and money. There are too many other companies offering better machines, better support, better pricing, and real training resources for anyone to waste their money here. This company has terrible post-sale support, no proper onboarding, and no infrastructure for customers who actually want to use their equipment professionally. Garbage experience. Garbage support. Not worth the investment. If you are reading this and you still decide to buy from this company remember you read this when you cannot get the help you need.

Everything about them has been horrible. First they said the order was shipped and delivered. This was so that they would not have to give me the $500 lower price they decided to start selling it for (this was in October 2025 now it is $1500 cheaper). When I told them I needed to know why it said it was delivered when it wasn't, they said it was because they shipped it from China to their warehouse in California which it was delivered too. I am in Florida. It still took a week to receive it. From the start we have had to use their live support. Put in 30 hours with them and still have not printed one usable item. They have said several times that I needed to disassemble electronics on the printer which I am not going to do. Their live help has sent me pictures of the wrong printer using that to display what I needed to do. Only to apologize for giving me instructions for the wrong printer and then doing it again and again. They sent me a video of what I needed to do on the wrong printer and I could see why it takes for ever for them to reply to live chat. They are helping so many people at the same time they cannot keep track of who they are talking to. Total waste of time and money. Within a few days of receiving the printer I let them know I did not want to keep the printer. They don't respond.

Llevo más de un mes esperando a que envíen mi máquina. Dijeron que tardaría dos semanas desde la compra; luego, que era una época de mucho trabajo y que se retrasaría un poco más. Después indicaron que saldría a finales de diciembre, pero por las Navidades no se envió. Ahora dicen que iba a salir el día 9 y aún no la han enviado.

I am extremely disappointed with this company and their customer support. The printhead failed in less than three months under normal use, which clearly points to a defective part. Instead of taking responsibility, the company has continuously sent us from one department to another, repeating the same questions, requesting the same information, and providing no real solution. The process feels like an endless loop, clearly designed to delay and avoid resolving the issue. Each time we reach out, we receive a different response, a different excuse, and are redirected again—engineering, support, warranty—over and over. There is no ownership, no accountability, and no resolution. It genuinely feels like customer service is not interested in helping, only in exhausting the customer until they give up. Rather than honoring a reasonable replacement for a part that failed prematurely, they offered a discount to repurchase the same defective component, which is unacceptable. This printer is used for business, and their refusal to act has caused downtime, stress, and financial loss. If you are considering this company, be aware: if something goes wrong, you are on your own. Promises of support mean nothing once they have your money. I am leaving this review to warn others and because, to this day, the issue remains unresolved.

My order got delivered to the wrong house. Procolor didn't refund me or try to help me. Just to me to go ask the house down the street for my printer. Im not asking anymore anything for someone's mistake.

Save your money! Do not buy. I have had my printer now for about a year. I bought it thinking I could start a small business and make a little added income. I now need to pay for therapy. This l1800 has had nothing but issues right out of the box. I am on my 3rd print head, customer support is in China, and you can only communicate via some dang app on their hours in China. NO resolve. I am out almost $4000. and the printer is useless. I am so upset over being ripped off. BUY USA products!. I will never do this again.

Absolutely awful products (L1800 and F13 with cooker) and even worse the customer service that will take HOURS UPON HOURS and cost you hundreds (or thousands like us) every time you use the printer… or try to. Their customer service is horrible and be sure you have at least 15-30 mins for a response!!!