ProcoloredReviews of procolored.com

Please, have a think before you buy a dtf printer from procolored. It’s a company based in china, with no technical support in person anywhere else. The products are cheaper than the competition for a reason. They are poorly made, badly thought out. The installation process is painful, the instructions badly written, the video tutorials don’t cover the required running and maintenance of the machine properly, and are poorly made. We have had numerous problems with ink delivery, nozzles clogging, entire printheads failing after barely any use. The support service is not reliable, they take too long to come back to you and very often the process involves taking the machine apart. Please, please avoid this company, and ignore the AI overview and the false reviews.

If you give a good review, they send you free ink.

I wish I could rate this business a - 1. The K-Lite DTF printer is trash. The software looks lite a non experience developer created it as testing module to be completed later. You have to keep re-installing the software because it will revert to Chinese writing and not work. I have the red Donegal asked for the blue Donegal hoping to use the Pro Rip software but could not locate any instruction to install for Kite (l1300). The inks waste tank and/or bottle over fills/ up constantly leaking black ink all over. Now the waste pad software needs to be rest, evidently a common problem. I had to search for over two days to find the software to reset and the instructions. Mind you I do not think I've PRINTED over 30 IMAGES in TOTAL. Its amazing how its the greatest thing until you purchase and try to use..Its a piece of JUNK. I print a small image every day to avoid problems so I thought. Only to find out it really does not manner. Garbage in Garbage out. I saved up and was really excited to get this printer after doing my do diligences. Only to find out I've wasted and loss $3000.00.

spoke to 3 different engineers and still no solution to their printer that is under warranty that they 1st it was only the print head now its the motherboard and yet John or Jay the so called engineers say they cant find records and i have to send then what they said in the conversation. The printer is not fixed yet, DO NOT BUY THEY DONT FIX AND ITS NOT A CHEAP PRINTER TO JUST THROW AWAY DO TO THEY REFUSE TO FIX IT.

If i can rate this business a 1 I would I have had problems within months of the l1300 dtf printer I purchase for over $3000 and it is poorly made it is always breaking down having to speak with engineers for hours and days they are not even sympathetic. Every time I chat with someone they are constantly telling me to buy parts that are not even needed if i purchased all the parts they have advised I would have rebulilt thei whole dam inside of the machine takeit from personal expirence a waste of money and let down I thought I was going to be able to sale shirts and ended having to turn people down and give back money due to the inability to print this is a poorly made machine that will break down every 3 months worst decision I ever made and waste of money that i really Dont even have

How can you have a rating of 4.6 when I can go to your Facebook page and find 8 out of 10 people that have NOTHING GOOD to say. This is a terrible company that does not stand behind its products. I have been dealing with "customer support" for a month. Sometimes for more than 3 hours at a time. They do not listen to what you are saying. They want to run thru their scripted tasks. Then after they have will say, oh it looks like your machine isn't working. REALLY?? They told me that the flashing red light in my machine after having it for only 3 weeks, was normal. Then a month ago they told me that it's bad. My motherboard is not functioning. When I say replace it... they tell me I need to take it out, then mail it to them first, at my cost! They tell me my print heads are bad and need to be replaced. Guess what? That part is out of stock. Another part I have to pay to replace. I have had this machine for 8 months. I have an exercise bike that had issues with the monitor, called the company and they sent the parts, AND set up a person to come out and replace the parts AT NO COST TO ME!! That's how you take care of your customers. I bought an extended warranty, and it covers nothing! I was 3 weeks past the 6-month warranty, and they still wont except responsibility for anything. They offered a 100 dollar refund and an 80 coupon. That by the way, since I added it to the cart for the print head I couldn't buy, it now no longer works. They said I used it already... ???? I did get a few months of enjoyment from this printer. But when you spend 3000 dollars on a piece of machinery, you expect it to last longer than that, and be taken care of by the company that sold it. Customer support is a joke. Tried to message them today... No one is available because it is their lunch break. If I can stop people from buying from this company, I will be grateful. All the positive reviews are from people who have not had their printers for any length of time. Go to the Procolored Facebook pages. See real reviews. Do not invest in this printer. Please research!!!

If I could give ZERO STAR that what it would be. Their tech support is pure trash. Bought a L1800 DTF printer in April 2025 the first month had issues that they couldn't resolve. Yest I did receive the replacement parts but with something wrong internally with the wiring it continues to blow the fuses so I have bought numerous motherboards and print heads their customer service needs to be replaced or retrained as well as the technician/engineer department. As of now February 2026 printer is still down and not working. I have contacted BBB.

After reporting an issue, their engineers instructed me to cut tubes and dismantle parts of the machine because they couldn’t diagnose the problem. After following their directions, the printer became completely inoperable. Now I’m expected to pay hundreds of dollars in shipping to send it back for repairs and pay again to have it returned. There was no solution, no accountability, and no support once their troubleshooting failed. For an expensive machine, this level of after-sale service is unacceptable. I would strongly caution anyone considering purchasing from Procolored.