ProcoloredReviews of procolored.com

If I could give zero stars, I would. Purchased my K 13 lite in January received in February 2026. Before I can even use it, I had to call tech-support and I had to take going into the machine and make adjustments on the print head. It ran for about a week or two before I had to reach out to them again. Once again I was told I needed to dismantle it to get it to work, but this time it wasn’t just the print head. Again, it worked for a little while and then it went down. Early May, I got the alternating flashing red lights. Prior to realizing tech-support only works via chat. I had called they were closed. I had called again. Their text were at lunch. Finally, I chatted and the issue was unable to be resolved and they told me it was my fault because I let it sit idle. It was idle because it was not working, and I was unable to make the contact with them. They would not let me speak to a manager. The third person on the chat was very rude and sarcastic, and I have the screenshots to provide. She told me she was a manager when in fact, she wasn’t because I called to complain about her right after that chat. All I wanted was a machine that worked. I paid a lot of money. During the chat, I was told some parts were covered under warranty, and others were not. And I refuse to pay any money when clearly when I received it, it was non-operational.

I have a k13 that was purchased through kickstarter... (I know, strike one) last year, and I have technically had it for one year as of this month. In the year of having this machine, I have been able to successfully use it for about 4 months. MAYBE 5. That would be generous. I have taken this machine apart, and reassembled it, MORE than I have actually used it for creating things. I have replaced 2 motherboards, ink heads, ink carriage, ink waste pad & pump, encoder strip, ink tubes, white ink pump, and a few other smaller parts. Bought the machine as a bundle for around 3000 dollars, and have dropped another 1000 into the parts to try and keep in working condition. No amount of maintenance is good enough to keep it functioning properly. The warranty is garbage. Customer support.... I have never spent more time with a companies support line than I have with this place. Fast response time? HA!! I have had to wait for a response anywhere from 5 minutes to 30 min. My guess is because SO many people are reaching out for help, that they can not cover it all, so they take on multiple complaints at once. I have been told by procolored on a few occasions that I need to remove my negative feedback because its false and makes them look bad. (email proof to back that up) I have had to fight to get free parts, and have had to damn near drain my account to buy others. One time, I was told if I removed my negative comments, I would get certain parts for free. This is not a company I would EVER recommend. I am currently trying to fix the ink carriage, that they said needed replacing, and the part they sent is incorrect. It does not fit properly, and they want to tell me..."did you check the cable connections... THE CABLES ARE DISCONNECTED DUE TO THE WHOLE MACHINE BEING GUTTED TO REMOVE AND REPLACE THE INK CARRIAGE" No one ever listens to the true problem. If anyone wants to take over this mess, Ill sell ya the whole thing! All parts, paper, oven, inks.... ALL of it!! You got time to sit with support for HOURS, make me a deal!!

This is the worst DTF printers on the market. They break in a month and technicians have you buying parts and cleaning for months before you realize it’s just a junk machine.. RUN FAR AWAY! The response from Procolored is the same sort of run around you get from their service team. There are 1000’s of reviews, reports to the BBB and online info about this company. You will replace all of the printers parts over 6 hours a day online with their technical support replacing print heads ribbons and all other parts. When that doesn’t work they try to charge you for more new parts that will never work. DO NOT BUY ONE OF THESE MACHINES!!

Getting the necessary items for production like ink, film, is too expensive and it must be procolored.

Poor product and extremely bad customer service. Made my decision the worst of my life.

Really bad service when you buy things that don't last they don't think they should give a guarantee on things never buy anything from them

We’re disappointed to share that our experience with ProColor DTF has been extremely frustrating. Despite multiple part replacements, the machine continues to malfunction, and we have not received adequate support or a resolution. At this point, we feel let down by the lack of accountability and unwillingness to stand behind the product or offer a refund. We believe in transparency and want others to be aware before making a similar investment. If anyone has experienced something similar or has advice, we’d appreciate hearing from you.

I purchased a Procolored K13 printer and have had ongoing issues from the beginning. I have been working with Procolored support on this issue since August 2025, and the printer is still not resolved. The printer has multiple problems: Severe print defects (ghosting, double images, distorted output) Ink spitting and inconsistent printing Physical damage to the frame upon arrival I have worked with Procolored support extensively: Multiple online chat sessions Provided photos, videos, and detailed documentation Followed all troubleshooting steps Instead of resolving the issue, they repeatedly: Redirect me back to online chat Send replacement parts without addressing the root problem Avoid approving a full inspection or replacement At one point, they acknowledged the need for part replacement under warranty, but the printer still does not function properly after continued support efforts. This has been a continuous back-and-forth with no real resolution. At this stage, I requested to take the printer to their authorized technician for an in-person inspection (which is within driving distance), but they continue to push remote troubleshooting instead. This has resulted in significant time lost and a machine that is still not usable. If you are considering this printer for business use, be aware that support may not lead to an actual resolution if something goes wrong.