Procell TherapiesReviews of procelltherapies.com

Response from Procell TherapiesAug 20, 2025

Hey Brigita, I am sorry to hear that you went through a frustrating situation with our Procell mobile app. I would love to connect with you to go over this and perhaps make an update to our mobile app to fix this for you and future Procell practitioners. I just sent you over an email, let me know when we can chat. -Kai Chief Technology Officer

Response from Procell TherapiesSep 24, 2024

Dear Olga Lucia, Thank you for sharing your feedback. We're truly sorry that your experience hasn’t met your expectations, and we genuinely appreciate your openness. Your concerns regarding support and visibility are important to us, and we are committed to addressing them fully. We strive to offer exceptional service to all our providers, and I would love to connect with you directly to better understand your specific needs and how we can enhance the support we offer. Regarding your device upgrade, while the changes may not be immediately visible, we’ve made significant improvements to the internal components to increase durability and optimize performance. A great deal of time and effort has gone into making the unit as effective and reliable as possible. As for your visibility with local clients, I’ve confirmed with our technical team that you are listed on our website. We are also exploring ways to simplify product distribution for providers, and we will certainly consider your suggestion for direct product purchases. We truly value your partnership and are dedicated to your success. Please don’t hesitate to reach out, as we are eager to resolve these issues and support the growth of your business. Richard M. Director of Operations

Response from Procell TherapiesNov 14, 2023

Thank you so much for your feedback, Kristi! We are always looking for ways to enhance our customers' experience and truly value your input. I apologize for any inconvenience regarding our ordering process, and luckily we have already built a solution! Our new mobile app is designed to streamline your ordering, it should be a quick and effortless transaction right at your fingertips! I'll reach out to you directly so I can guide you through downloading the app and a brief tutorial on how to navigate the system. Of course, if you ever still wish to order by directly contacting your Representative, you still can if you’d like. 🙂 Your satisfaction is our top priority, and we are committed to continually enhancing our services to better serve our customers. -Camille Director of Communications