Procell TherapiesReviews of procelltherapies.com

Response from Procell TherapiesSep 11, 2025

Hello Ren, We are sorry to hear that you are unhappy. We will attempt to connect with you to figure out what we could have done better and to try to remedy the issue.

Response from Procell TherapiesSep 2, 2025

Hi Michelle, thank you for your feedback, we completely understand where you’re coming from! The best way to maximize your savings is by checking in with your account manager before you place an order. They can walk you through the current promotions, discounts, and the exact minimums needed to qualify for free shipping. Looking at your account, I can see that several of your past orders did receive free shipping, although your most recent order placed through the app simply didn’t meet the threshold. To make sure you always get the best possible rate, I highly recommend using the “Contact Your Representative” button in the app before you check out. That way you’ll always be up to date on the latest discounts and meet the free shipping policies! –Team Procell

Response from Procell TherapiesMar 27, 2025

Good afternoon, Vogue Salon & Med Spa, My name is Richard Mejia, and I’m the Director of Operations at Procell Therapies. First and foremost, I want to sincerely apologize for the poor experience you had with your recent order. Your satisfaction is incredibly important to us, and I want to personally ensure that you receive the level of support you deserve. If you’re open to it, I’d love to set up a call to better understand what happened and how we can make things right. Your feedback is invaluable, and I want to take every step necessary to prevent this from happening again. Please let me know a time that works for you. I truly appreciate your time and the opportunity to make this right. Best regards, Richard Mejia | Director of Operations.