RC
Return nightmare
The sales process was easy and the pre-sales chat provided a good deal. However, the return process was arduous and frustrating. It took nearly two weeks after they received the item back and a handful of messages and phone calls to finally track down what was happening with the return. There were "system issues" first, then the rep gave me an estimated date which came and went with no return, so the next week a different rep told me they'd have to contact the warehouse and get back to me via email in a few hours -- more "system issues." Still nothing hours later, so I called and spoke with someone who said that the warehouse team is still processing the return....weeks after they received the item back. They said I should expect the return by end of day. The end of day came and went with no refund and no email follow-up. The next day, I finally got the refund issued around lunch and the delay was now due to something about shipping labels. While the initial sale was 5-star, the return fiasco really soured this review and I'm not the only reviewer who has had return issues either. How can an online vendor have so many "system issues?" Is their "system" really that bad? How do shipping labels impact a refund on a item that has been sitting in their warehouse for weeks?