Frontdoor ProReviews of pro.frontdoor.com

4.5604 reviews
Therapy & Senior Health
3400 Players Club Parkway, Suite 300, Memphis, Tennessee

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Frontdoor Pro

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About Frontdoor Pro

Frontdoor is a company that’s on a mission to make home ownership simple. We have the culture and drive of a billion-dollar startup, and are committed to transforming the home services industry. Our company has more than 50 years of unmatched expertise as the nation’s largest provider of home service plans. Last year, we responded to more than four million service requests from customers who depend on us for financial protection and professional repairs when a covered item breaks down. At Frontdoor, we wake up every day and obsess about how to take the hassle out of our customer’s lives. We’re inquisitive and innovative, never satisfied with the status quo. We solve problems and make lives better, and enjoy what we do. Our leadership team has a dynamic mix of experience in disrupting industries, changing how consumers receive products and services, creating leading digital platforms, and ensuring a world-class customer experience. They don’t just talk about culture, they live it, and it's one of ownership, accountability, problem solving, and doing great things every day. Our family of brands includes American Home Shield (the home warranty plan industry founder and leader), HSA, Landmark and OneGuard. We serve more than two million customers across the U.S. through a network of approximately 17,000 pre-qualified contractor firms that employ over 60,000 technicians.

Frontdoor Pro (pro.frontdoor.com) has 604 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: pro.frontdoor.com
Website: pro.frontdoor.com
Category: Therapy & Senior Health
Location: Memphis, Tennessee
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 49% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Write a review

About Frontdoor Pro

Frontdoor Pro (pro.frontdoor.com) has 604 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: pro.frontdoor.com
Website: pro.frontdoor.com
Category: Therapy & Senior Health
Location: Memphis, Tennessee
Listed on Five Star Index: 2026

Bowen W.

May 18, 2025

Moen Device Installation using Frontdoor Pro

I purchased a Moen device through Farmers, and they offered installation via Frontdoor Pro. For those considering the same, I strongly recommend hiring your own plumber or handyman instead — it was a frustrating experience dealing with Frontdoor Pro. Before the appointment, they asked for details like outlet availability and pipe size, which I provided. But when the installer arrived, they told me the Moen power supply would simply sit on the ground, connected to an outdoor outlet — exposed, unprotected, and with the wire running across the entryway. I questioned if this was appropriate since the device isn’t designed for outdoor exposure, but trusted their judgment as the “pros.” Then they asked for an additional fee to install a water pressure regulator. I declined — the fee seemed excessive. Afterward, I consulted a local plumber who confirmed my concerns: the Moen power supply should not be left outdoors unprotected. He offered to redo the installation — including the regulator — and did a fantastic job. Even though his rate was similar, the work was professional and safe, giving me peace of mind. Conclusion: If you’re thinking of using Frontdoor Pro for Moen or any other installation, think twice. Hire someone local you can trust — it will save you time, stress, and potential safety issues.

Response from Frontdoor ProMay 19, 2025

Bowen, we appreciate you taking the time to share details about your Moen installation. We have spoken to our associates at Moen, and their installation instructions (INS11955B) support outdoor use by including guidance for powering the device outdoors. Specifically, their instructions state: “For outdoor installations, the power outlet MUST be in a weatherproof box located a minimum of 12 inches (305 mm) above the ground.” Please email us at [email protected] should you require a link to Moen's installation instructions and/or spec sheet. Thank you!