PRESTON
Good
Quick. Efficient. Did what they had to do.
Response from Frontdoor ProMay 15, 2025
Preston, thanks for the great feedback! For your future home repair and maintenance issues, always feel free to reach out to us.

Frontdoor is a company that’s on a mission to make home ownership simple. We have the culture and drive of a billion-dollar startup, and are committed to transforming the home services industry. Our company has more than 50 years of unmatched expertise as the nation’s largest provider of home service plans. Last year, we responded to more than four million service requests from customers who depend on us for financial protection and professional repairs when a covered item breaks down. At Frontdoor, we wake up every day and obsess about how to take the hassle out of our customer’s lives. We’re inquisitive and innovative, never satisfied with the status quo. We solve problems and make lives better, and enjoy what we do. Our leadership team has a dynamic mix of experience in disrupting industries, changing how consumers receive products and services, creating leading digital platforms, and ensuring a world-class customer experience. They don’t just talk about culture, they live it, and it's one of ownership, accountability, problem solving, and doing great things every day. Our family of brands includes American Home Shield (the home warranty plan industry founder and leader), HSA, Landmark and OneGuard. We serve more than two million customers across the U.S. through a network of approximately 17,000 pre-qualified contractor firms that employ over 60,000 technicians.
Frontdoor Pro (pro.frontdoor.com) has 604 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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604 approved reviews, newest moderated first
PRESTON
Quick. Efficient. Did what they had to do.
Response from Frontdoor ProMay 15, 2025
Preston, thanks for the great feedback! For your future home repair and maintenance issues, always feel free to reach out to us.
KARI
Responded in a timely manner, communicated well, diagnosed and fixed the problem quickly.
Response from Frontdoor ProMay 14, 2025
Kari, we absolutely love hearing that your service was prompt and professional! Thank you for being a Valued Member, and we look forward to assisting you with your home repair and maintenance issues in the future.
Bhavani P.
The technician said he checked all the things for Tune-up for the AC and all looks great
Response from Frontdoor ProMay 14, 2025
Bhavani, we certainly understand how important that AC is and are glad to hear that your tune-up went well. Thank you for being a Valued Member!
Joseph
Prefer not to say, but courtesy and competence were demonstrated.
Response from Frontdoor ProMay 14, 2025
Joseph, it's terrific to hear from you as we always aim to provide a smooth and seamless service experience. Please don't hesitate to reach out to us again regarding your home repair and maintenance needs. Thank you!
David
Matt was great. See AHS survey for details. I gave him 5 there as well.
Response from Frontdoor ProMay 14, 2025
David, thank you so much for being a Valued Member and for taking the time to provide feedback on your positive service experience! We're happy to hear that everything worked out well with Matt and look forward to assisting you with your home repair and maintenance issues in the future.
ALAN & S.
I would have given this a 5 star rating except for the fact that the email was addressed to myself and my wife who died 3 1/2 years ago.
Response from Frontdoor ProMay 14, 2025
Alan, I have just emailed you a link with instructions on how to edit your family's Contact Information as only the Trustpilot Member can do that. Thank you for being a Valued Member, and please reach out to us again should you require any further assistance!
Patricia K.
I purchased a moen shut off valve that included insulation. The installer was Front door Pro. When they called to schedule the appointment, they told me I needed electricity near the water shut off. I called my contractor to get an outlet installed. During that initial call, they did say I needed additional information. I called back to schedule, and they asked me the size and type of pipes I had. I told them I didn't know. They refused to schedule the appointment. I thought they were the pros, not me. I'm not a plumber. I called my contractor again to get the information. I call yet again, and all the questions I had already answered twice, I had to answer all again.
Response from Frontdoor ProMay 13, 2025
Patricia, thank you for taking the time to share your feedback with us as we are always aiming to deliver a 5-star experience every time, and it sounds like your experience fell short of this. Please email [email protected] at your earliest convenience so that we can look into what occurred to better assist you. Thank you!
Felicia B.
Wonderful customer service and right on time
Response from Frontdoor ProMay 8, 2025
Felicia, we love hearing that your service was wonderful as that's what we're constantly striving to deliver every time. Thank you for being a valued member and for taking the time to share your experience!