PRJKT RUBYReviews of prjktruby.com

Wouldn't let me use my coupon

I called several days ago and was told that my auto refill had shipped and then yesterday I found out it did not ship because I needed a consult and I had to pay over $30 for shipping since I'm going to run out

As part of the ordering process I had to meet with a Provider before they would finalize my order. I understand the need for counseling, but this Provider was dismissive, belittling, and refused to fill my request for no valid medical reason. I then sought out a different company, had a very pleasant conversation with their Provider, who (after receiving the same health information as the PRJKT Ruby provider) promptly filled my request and my medication is on the way. PRJKT Ruby needs to ensure their Providers are providing unbiased and proper care, especially with the current state of reproductive healthcare in this country.

I have reached out several times with no resolution. I have been a client of the service for years. I had a problem with my last renewal. After a elongated time to get my annual prescription renewed, my customer service agent offered to ship my package FedEx priority shipping for free. After that time every other quarterly shipment was flagged with a priority shipping. I was usually able to catch it and contact the service and get the priority shipping for an additional $30.00 removed. Each time I called the service and asked them to update and remove the expedited shipping, since I never requested it, and have it set to normal $00.00 shipping. Each time the customer service agent stated that the shipping had been updated. Each time the renewal order is flagged with priority shipping and charged additionally. On my last order the email ended up in my junk folder and I did not find it until just prior to shipment. I emailed immediately, and received a conformation email the shipping had been corrected. I received the package with the $30.00 priority shipment charge in place. I again contacted the service and included the email confirmation that the charge had been removed. I received a call from a nice but unhelpful agent spouting that since I had already received the shipment with the priority shipping included they would not correct the priority shipping charge, but had corrected the shipping directive going forward. This being an ineffective, and unacceptable resolution I asked for the supervisor who reviewed the situation to contact me. I instead received an email address to contact her. I again recounted the entire issue with never requesting priority shipping, repeatedly requesting the correction, and each time having to over manage the issue to not be charged additionally. The end result is I have not been contacted by anyone in customer service, or problem resolution to clear up a matter I never personally created or asked for. What started out as a nice gesture to provide great customer service due to my wait time has turned into a "I do care but we shipped it priority, Its not our problem, pay for it". Bottom line, bad customer service, poor follow-though when requested to update client preferences, and total lack of client resolution. I will not use this service again, and my only recommend is that you not have a glitch in your shipping system, created by this company or you will consistently chase them to do what should be automatically resolved, on top of don't hope to receive a contact back from anyone in corporate customer relations to resolve your issue.

EDIT: They eventually managed to get my freaking order to me instead of a random address in another state that says DO NOT MAIL [why would anyone write that over my address that I specified and then send it there, anyway? really egregious behavior] so I foolishly decided to give them another chance and... unfortunately not changing my review, they peformed even worse the second time and I'm switching to Nurx or something now. The very rude male representative treated me like garbage and cancelled my order with a comment that implies my account is no longer able to make orders, in fact, so I guess I'm being punished by a petty little boy for daring to have a single issue with his clearly infallible company (eyeroll). Then again, I expected this kind of service from "UpScriptHealth", something that didn't even appear on the site until this year and upon research is incredibly shady and has issues delivering peoples' medicines so I'm not giving them my money anymore. Seriously take your money somewhere other than this giant exercise in frustration. The doctors/NPs are very kind people but the reps and parent corporation(s) are clearly NOT! --- Used this service for years and then in 2021 it completely fails me. After having to try several times to get my annual consultation done because of some e-nonense "audio visit" some limp bureaucrat invented this year, they ship my prescription to a completely wrong address [it said "shipped" in... Utah]. I go to the website and see an address in... Arizona [like honestly what even, two different locations now?] on the order that wasn't there before. I live in California, so wait that's three different addresses somehow involved in my order... so I call and am told that there's a "note" on my account that I'm not allowed to have it reshipped and all they can do is refund me. The rep on the phone was nice and helpful but this really sucks because I've been off my pills for a week now and looking at even more delay. Acting like it was my fault that some rep or pharmacist screwed up the address I submitted somewhere down the line is a real slap in the face, especially when all I'm trying to get is harmless freaking birth control, not opium or some controlled substance bs... This is a pathetic ending to what used to be a great service, really disappointed. 0 stars

I can’t get in touch with them to cancel my order. I have emailed and no response. I put my Information in for my account and it says my email is invalid and blocks me.

I really hate to write this as all previous experiences with customer service at PRJKY RUBY have been stellar, but the experience I had this week was so negative and the lack of follow up so concerning that I do believe this is the best way to make sure I am heard. I called PRJKT Ruby on 1/6 at 1:36pm CT to resolve an issue with payment after replying to an email about the issue and receiving no response. The gentleman on the phone would not let me complete a single sentence, constantly talked over me, and had no mind to listen to what my issue as a customer was. When I stated that I had previously sent an email he asked me which email I had sent it to and when I tried to explain that I had simply replied to the email they had sent me he cut me off again and said they hadn't received any emails from me since October. Moot point, I'm on the phone trying to resolve the issues, but calling a customer a liar doesn't seem like the road you want to go down either. He then told me that the issue with payment was that the transaction was declined. I said that yes, I had moved the money into the account and the charge could be processed now. Again, before I could complete this sentence I was interrupted by the agent telling me that he knew I THOUGHT what was going on, but what was actually going on was that he had the wrong card number. Okay, cool. I can give the correct card number but you should probably mention that first or AT LEAST allow me to complete my thought before interrupting me to tell me the issue. At this point, I asked for a different agent because it was clear our conversation got off to the wrong foot and his customer service skills were too lacking to turn the call around. He then started screaming at me about how he doesn't know why I would say that and he only wants to help me. At that point I muted my phone and just tried to find the card he needed. He then continued to try to say things to which I responded, "Look I know you have other customers you need to help and you want to get off the phone with me--" This really sent him into screaming mode, saying he had nowhere else to be and that he didn't know why I would accuse him of that. At that point, I disconnected the call so as to speak to someone else. The call lasted less than four minutes, but it was four minutes of constant aggression from this agent. My partner and I both work high level customer support and even he was astounded, saying he could hear me trying to deescalate this agent. I then called back and resolved my issue, but also asked to speak to a supervisor to let them know about my experience. After waiting nearly 20 minutes to be transferred to a supervisor, the agent I spoke to the second time (a complete angel and great customer service agent) informed me that this would not be possible at the moment but that she wanted to "make it right" by paying the shipping on my next order. I explained to her that while I appreciated the gesture, I was not seeking a monetary return but instead the issue could be solved even with an email from her supervisor confirming they had listened to my previous call and heard my concerns. This was not provided to me, so here I am. I question whether I will continue to use PRJKT Ruby. I am paying a premium for generic drugs for the convenience of not going to a clinic and picking up my own pills during a pandemic, but being heard as a customer is also highly important to me. I hope they can resolve this issue. EDIT: Coming back after 8 months since I was finally able to feel safe enough to go to a gynecologist and get the prescription for myself. I never got a follow up from a supervisor regarding this negative interaction. When I called today to cancel the agent didn't even ask my name, just said, "Okay you're cancelled!" Pretty obvious that customer loyalty is not important to this company.

I was a new customer and was told to try Prjkt Ruby. I ordered both bc pills and ec and tried to contact customer service many times throughout their hours. Despite leaving messages and waiting, nobody reached out to me. I never received the overnight emergency contraception as well. Quite the disappointment. I tried Nurx as well, without any issues, and would recommend Nurx over Prjkt Ruby.