Private MD LabsReviews of privatemdlabs.com

Response from Private MD LabsOct 15, 2026

You cannot complete checkout with a subscription unless you specifically choose that option. We made it impossible to get a subscription without actively choosing how often you'd like it to renew not only to be useful to you, the customer, but also so no one could accuse us of any inappropriate business practice. We do offer refunds and also send a reminder before the renewal date, giving customers time to review or cancel their subscription before being charged. Inaccurate claims about our business practices could stop people from getting care from a company who truly wants to help as many humans as we can. Nobody is automatically enrolled in a subscription. During checkout, customers must actively choose between a one-time purchase and a subscription with a selected renewal frequency. And contrary to your claim, using the credit yourself or gifting it to a friend are not your only options. We also offer refunds, subject to our refund policy. We understand that it's easy to forget about something you selected a year earlier. But forgetting about a subscription is not the same as being forced into one. We've been helping people access affordable blood testing for more than 20 years, and we take transparency seriously. Please contact our support team so we can review your specific situation and see how we can help. We'd appreciate the opportunity to resolve your concerns. Private MD Labs Team

Response from Private MD LabsOct 15, 2026

Thank you for being a repeat customer. We're glad you've found our service convenient and that your experiences have been mostly smooth. We'd love to know in what way it didn't go smoothly so we can improve. We do want to correct one important point: Our reviews are not paid reviews. We do not pay customers to leave positive reviews, request 5-star ratings, or require anyone to say something favorable about us. What we do offer is an optional rewards program that gives customers opportunities to earn store credit by completing additional activities. We clearly explain that leaving a review does not automatically earn a reward, and any review can be positive, negative, or somewhere in between. That said, if you felt overwhelmed by requests to leave a review, that's fair feedback. We certainly don't want customers to feel pressured, and we'll take that into account. As for pricing, we're glad you recognize the convenience we provide. We offer access to thousands of tests, nationwide lab locations, responsive support seven days a week, 7 days a week support and the ability to order blood work without the usual doctor visits and delays. We're constantly investing to make your experience better. We appreciate your continued business, but we also ask that you distinguish between an optional rewards program and paying people for positive reviews. Those are two different things. Private MD Labs Team

Response from Private MD LabsJul 19, 2026

Hi Brett, Thank you for the thoughtful feedback. We’re glad to hear you had a great experience with our platform and customer service. One important point we’d like to add for context: you likely received many of your results overnight or within the next business day — well ahead of the turnaround times provided at the time of purchase, at no additional charge. Unfortunately, from time to time, a specific test can experience a nationwide delay due to laboratory or logistical issues, which can hold up that final outstanding result even though the rest have already been delivered. When we’re aware of a delay affecting a particular test, we place an alert on our website before purchase so customers know what to expect. If that notice wasn’t clear enough or was easy to miss, that’s on us. We work hard to communicate known delays upfront while getting every result to you as quickly as possible. We appreciate your patience and your balanced feedback. -Private MD Labs Team

Response from Private MD LabsJun 16, 2026

Hi Amanda, Thank you for the feedback. We're glad you find the service convenient. Regarding payment plans, we do offer installment options through Klarna, which should appear as a payment method during checkout for eligible purchases. For subscriptions, we do send reminder emails approximately one week before renewal. You can cancel, pause, or change your renewal date at any time through your account portal, and these options are designed to be easy to access. Our support team is also happy to assist with any subscription changes if needed. We appreciate the feedback and are always looking for ways to make these features more visible and easier to use.

Response from Private MD LabsJun 15, 2026

Scott, it sounds like choosing the right test took more time and guesswork than it should have. We'd love to understand more about what happened and how we can make the process clearer - please reach out to us at [email protected] so we can look into it.

Response from Private MD LabsApr 26, 2026

Thank you for taking the time to share this feedback we take it seriously. We’ve looked into your concern about pricing differences between mobile and desktop and haven’t been able to reproduce a case where the same panel changes price based on device or order sequence or customization. That said, if you experienced this, we want to investigate it thoroughly. If you’re open to it, please contact support to share the specific test, device, browser, and steps you took so we can pinpoint exactly what happened. In some cases, outdated browsers or cached sessions can cause unexpected behavior, and we’re continuously improving compatibility. We also want to clarify our role, as it may not have come through clearly. While we do connect you with certified labs, we also do much more that isn't instantly visible. Our platform is designed to simplify and enhance the entire experience: * You can access results as they come in, rather than waiting 7–10 days for a full report to be completed. *Great pricing in many instances because of our large order volumes. * We aim help simplify test selection and avoid confusion around complex panels. * Appointments can be easily modified, and our support team can assist directly when needed. * We offer flexible cancellation, exchange, and refund policies that are often not available when booking directly with large labs. * Our support team is accessible Monday through Friday to resolve issues quickly and personally, something that isn't always easy with large labs. *We provide enhanced reporting making it easy to understand what next steps you can take. *We also are able to offer many tests not available directly with the labs in some instances. We’re committed to making this process as transparent and seamless as possible. If there’s anything we can do to improve your experience or investigate this further, we’d appreciate the opportunity to help.