Private MD LabsReviews of privatemdlabs.com

Response from Private MD LabsSep 11, 2026

Thank you for the feedback. We’re glad to hear you were happy with the speed of your results and the professionalism of the lab technician. A few clarifications may be helpful for others reading this review. The appointment times shown are based on the live availability provided by the lab, so we do not control which time slots are open at any given location. Customers can also choose to walk in, although walk-in service is subject to availability and wait times. We also understand that some people prefer speaking with a person rather than using automated support. A real member of our support team is always available if requested. Where we think this review is a little harsh is the 2-star rating. The core service you paid for was successfully delivered: your testing was completed, your technician was professional, and your results came back quickly. The concerns you raised were primarily about location preference, appointment availability, and the use of automated support. Those are fair things to give us feedback on, and we’ll keep improving them. But we also hope readers consider the full experience, especially the parts of the service you said worked well. Private MD Labs Team

Response from Private MD LabsJun 6, 2026

Jonathon, glad the overall experience was good, but the website glitching clearly got in the way. If you are open to it, please reach out to us at [email protected] so we can understand what happened and work on earning that fifth star next time.

Response from Private MD LabsMay 18, 2026

Hi Lehuti, We’re sorry to hear about your experience. Our lab draw locations are operated by our lab partners, so appointment check-in policies are managed on-site by their staff. We understand how frustrating it must have been to arrive and not be able to speak with someone directly regarding your appointment. We appreciate you bringing this to our attention and will share your feedback with our lab partner so they are aware of the communication concerns and your overall experience. Please reach out to us directly at [email protected] and share your name, along with the date and location of your visit, so we can identify your appointment and address this matter directly with the lab partner.

Response from Private MD LabsApr 14, 2026

Hello Andres, We appreciate you sharing your experience. We aim for complete transparency, so it is disappointing to hear that you found the process difficult. To provide some clarity for you and others who use our services: • Easy Cancellation: We value client autonomy, which is why we’ve designed our portal so that subscriptions can be canceled in a few clicks. We purposely keep this option obvious and easy to find to ensure you are always in control of your plan. During the process we do ask you to let us know why you're canceling so we can learn how to improve, but your reply does not change your ability to cancel. • Flexible Scheduling: Our system allows you to easily modify or pause your subscription intervals at any time to better fit your schedule. • Support Response Times: Our team is available Monday through Friday during regular business hours, and we typically respond to all inquiries on the same business day. If a message is sent over the weekend, we prioritize a response first thing Monday morning. We work hard to make our platform as clear as possible. If there is a specific part of the navigation you found confusing, we would welcome the opportunity to hear more so we can continue to improve. Best regards, The Private Md Labs Team

Response from Private MD LabsMay 5, 2026

Hi Joshua Thank you for the feedback and glad our team was able to help. How did the rest of your experience go once you got through checkout, especially with the lab visit and results? If everything went smoothly beyond that initial hiccup, we’d appreciate you considering an update to your review to reflect the full experience. Either way, thank you again for taking the time to share this.

Response from Private MD LabsMay 5, 2026

Hi Laura and thanks for the feedback. We’re always working to make the login experience as smooth as possible. If you’re open to it, please contact our support team and let us know exactly what was difficult that detail helps us improve quickly. We’ve built multiple ways to log in, including Face ID, password reset via a simple email link, and phone number login with a text message link. If one method didn’t work as expected, we’d like to understand why and make sure it’s addressed. Appreciate you taking the time to share this. How did the rest of your experience go once you got to login, how was the lab visit and results? If everything went smoothly beyond that login, we’d appreciate you considering an update to your review to reflect the full experience. Thanks again for taking the time to share your experience.

Response from Private MD LabsMay 5, 2026

Thank you for bringing this to our attention this is not acceptable and we understand why it’s concerning. What you’re describing with the total changing and then seeing two charges should not happen. Please contact [email protected] as we need to review your order to confirm exactly what occurred and make sure you’re only charged correctly. This is the first time I'm coming across a customer experience like the one you mention, so any additional details you could give us would be helpful. Please contact our support team with your order details and a screenshot if possible. We will investigate this immediately, correct any billing issues, and ensure any duplicate or incorrect charges are resolved quickly. We also want to understand why the total displayed differently at checkout versus the receipt so we can prevent this from happening again. We appreciate you flagging this and will make sure it’s handled properly.

Response from Private MD LabsMay 5, 2026

Hi Barry, Thank you for the detailed feedback this is helpful, and we understand the frustration. Ordering and the lab visit should feel easy, and it’s good to hear that part worked well. Where we fell short here was on the follow-through. An insufficient sample and a national delay on another test is a tough combination, but you should have had clearer communication and a better sense of timing throughout. When labs process tests directly through traditional channels, results can sometimes be bundled and released all at once. Through our platform, results are delivered as they come in, but we still depend on the specific lab your samples went to for processing times. In cases like national delays or sample issues, we step in to coordinate redraws, credits, or next steps, and we should have been more proactive in doing that here. We also understand your point about going through your primary care physician and insurance. That can be a good path in certain situations, but for the most part customers prefer coming to us because we are a lot more convenient than that traditional path as you might be able to glean from some of the other reviews. Our goal is to provide a flexible, direct-access option with convenience, transparency, and ultra fast support when things don’t go as planned. If you’re open to it, we’d like to review your order and make sure the remaining items are resolved properly, as well as follow through on the credit we mentioned.