Private MD LabsReviews of privatemdlabs.com

Response from Private MD LabsOct 15, 2026

Thank you for being a returning customer. We're glad your previous experiences were great, but clearly something went wrong this time, and we want to understand exactly what happened. First, appointment availability is managed by the laboratory, and time slots can change in real time. That may explain why a time appeared available through one system but not another. However, that doesn't excuse the confusing information you received. More importantly, you clearly asked us to cancel your order, and based on what you've described, our support team continued offering alternatives instead of acting on your request. You shouldn't have to repeat yourself multiple times to get a simple request handled. We take this kind of feedback seriously because it helps us identify where our processes, including our automated support, need improvement. Our goal is to make things easier for customers, not create additional work for them. While I know this matter has been handled and closed already if there's a next time, please contact our support team and ask for a supervisor to review the conversation and confirm the status of your cancellation and refund. We discovered the issue after we investigated why your instructions weren't followed and corrected the underlying issue so it doesn't happen again. I appreciate the business you've given us in the past and would welcome the opportunity to earn back your trust. Private MD Labs Team

Response from Private MD LabsOct 15, 2026

Thank you for being a customer for over seven years and for recommending us to others. We especially value feedback from longtime customers who can compare our current website with previous versions. We're genuinely concerned by what you've described, particularly the issue with lab locations. If there's a testing center two miles from you that our website isn't showing, while directing you to one 90 minutes away, that's something we need to investigate and fix. The same goes for comparing tests, building custom panels, and applying coupon codes. None of these should be difficult. Here's what we'd like to ask: Please contact our support team and share your ZIP code, the nearby lab location that wasn't displayed, and any specific examples of where the website made things difficult. We'll investigate each issue and work to correct it. We're highly responsive to feedback like yours. We don't just collect suggestions and file them away. We use them to make actual changes, and we're willing to improve the experience specifically for our customers when we identify something that isn't working. After seven years of trusting us with your blood testing, you deserve an experience that's getting better, which is what we strive for. We'd appreciate the opportunity to understand why you had these issues and earn back your confidence, along with that of the friends you've referred. Private MD Labs Team

Response from Private MD LabsOct 15, 2026

We're sorry to hear that, but we'd really like to understand what went wrong. We've been helping customers access affordable blood testing for more than 20 years, and we take feedback seriously. When something isn't working, we want to know about it so we can fix it. Please contact our support team and tell us exactly what happened. We'd appreciate the opportunity to look into your experience, make things right where we can, and hopefully earn back your trust. **Private MD Labs Team**

Response from Private MD LabsSep 11, 2026

Thanks for confirming that we're inexpensive for blood work. On the rest, though, you may want to reread the offer. We do not offer $500 in store credit for leaving a review. We state that after leaving a review, you'll have the opportunity to earn up to $500 in store credit by completing additional optional activities. Those words matter. We don't pay for positive reviews. We don't ask for 5 stars. We don't even ask that you say something nice about us. Your 1-star review is a pretty effective demonstration of that. What happened here is fairly simple: you saw “earn up to $500,” assumed that meant “receive $500 for writing a review,” and then became upset when there were additional steps required to earn it. That's not deceptive marketing. That's unfortunately just not reading the offer carefully. What is frustrating for us is that a 1-star review based on that misunderstanding can discourage someone from using an affordable healthcare service that you yourself acknowledge is inexpensive. We take that seriously because access to affordable blood work matters. We'd encourage you to reread the offer. And if, after doing so, you agree that it says what we've explained above, we'd appreciate you updating the review to reflect the service you actually received rather than the $500 you mistakenly thought you were being given. Private MD Labs Team

Response from Private MD LabsJul 19, 2026

Hi Thomas Please contact us directly so we can look into your specific situation and do our best to resolve this with you. We’ve been in business for nearly a quarter century precisely because we believe in treating our customers fairly and doing right by them. We do, however, want to clarify a few important points. There are no hidden or automatic subscriptions. During checkout, customers must actively choose between a one-time purchase and a subscription renewal frequency. It is not possible to be enrolled in a subscription without selecting a recurring option during checkout. We also send a renewal reminder before a subscription renews, specifically to give customers an opportunity to review or cancel before being charged. We understand that after a year it can be easy to forget something you previously selected, and we understand the frustration of seeing an unexpected charge. However, characterizing this as “bait and switch” or suggesting that we intentionally avoid renewal reminders is simply not accurate. Please reach out to us directly. We’d genuinely like the opportunity to review what happened and see what we can do to make this right. Private MD Labs

Response from Private MD LabsMay 30, 2026

Hi, we hear you but if you think getting your blood work done is expensive, try getting sick and treating something that might have been caught earlier with a simple blood test. Let us know which one costs more. Or try doing it the old-school way: schedule a doctor’s appointment, take time out of your day, wait for the visit, get the lab order, then go back out for the blood draw. Add up the cost of your time and the entire process, then tell us which is more expensive. We built Private MD Labs to make getting blood work faster, simpler, and more accessible. Knowing what’s going on inside your body has value. — Private MD Labs Team

Response from Private MD LabsApr 20, 2026

Hi Dean, Sorry your first experience didn’t feel smooth. We always aim to give the best possible offer, and in your case, your order actually received more than 25% off (over 30%). Thank you for giving us a try. We’d like to clarify a couple of things that may not have been clear during your first order. The 25% new customer discount is applied automatically at checkout after completing the required steps, so there is no coupon code you need to enter or additional action required to receive it. You also don’t need to purchase one of our pre-built panels or remove unwanted tests from one. If you only want four specific tests, you can build your own custom panel and simply add those four tests individually and nothing else. That said, if these options weren’t obvious during your ordering experience, that’s useful feedback for us. Our team is also happy to help you build exactly the testing you want without adding anything you don’t need. We appreciate you trying Private MD Labs and hope the rest of your experience is a much better one. — Private MD Labs Team

Response from Private MD LabsMar 27, 2026

Hi Jim, not being able to access your past results is frustrating, and that is not the experience we want for you. Please reach out to us at [email protected] so we can look into the issue with your account and help make this right.