Private MD LabsReviews of privatemdlabs.com

Response from Private MD LabsApr 26, 2026

Thank you for sharing this there are a few things here that shouldn’t have happened, and we take that seriously. First, regarding your support experience: closing a ticket before the issue is fully resolved is not how we aim to operate. If that’s what occurred, it’s a miss on our side. We’d like the opportunity to reopen and properly follow through on your case, including tracking down any delayed results and giving you a clear resolution. On turnaround time, while many results come in quickly, some tests can take longer depending on the specific panel and processing requirements. That said, a lack of communication during that time is frustrating, and we should have kept you better informed. As for the lab experience, we work with large national lab networks to provide broad access across thousands of locations. Individual site conditions can vary, and we do take feedback like this seriously when evaluating draw sites and escalation paths. Our role goes beyond simply placing an order we help coordinate with the lab, provide access to results as they come in (rather than waiting for a full report), and step in when issues arise so you don’t have to navigate the lab system alone. In this case, we didn’t deliver that experience. If you’re open to it, please reach out with your order details so we can personally review what happened and make it right.

Response from Private MD LabsApr 26, 2026

Thank you for your feedback and I’m sorry for the frustration here. Our support team operates Monday through Friday during normal business hours. If a request comes in over the weekend, it can feel like there’s no response, but those messages are queued and handled as soon as the team is back online. That said, we understand how important timely responses are, especially for cancellations, and we’re continuing to improve turnaround times. Regarding lab selection, we partner with major national labs to give you broad access to draw locations while maintaining consistent pricing and test quality. While you may not select a specific lab brand in every case, the system is designed to route you to the most appropriate and convenient option available in your area. If your cancellation still hasn’t been resolved, please reach out again with your order details and we’ll prioritize getting that handled for you.

Response from Private MD LabsOct 12, 2021

Hi James, We put customers at the very top of our priority list, so this is very much going to be looked into. We searched your name and we see no complaints, emails, live chat or issues, so perhaps you ordered under a different name or changed your name for the purpose of this review which is your right, but it does make it impossible for us to verify your complaint and solve the issue. We aim to make our customers happy. All orders are valid for 6 months. Like any small business, we do have terms and conditions which are clearly stated on our website and required to be agreed to prior to you being able to complete a successful transaction, however, our terms and conditions are not small print buried in pages you never see, we actually show this important condition in normal size font during the checkout process. While we are never happy to hear that any of our customers are unhappy, we often make exceptions to our terms and conditions, which we feel are very lenient. We do enforce our terms and conditions to all clients equally, as well as any exceptions to those terms and conditions, to ensure we do not discriminate against any of our customer base. If you can provide us with more information related to your order, such as an order number, we can be more specific as to the circumstances surrounding the decision made related to your order expiring.