This hosting service has been the best I’ve used so far, outperforming four other providers in both performance and uptime. In the past two months, I’ve experienced less than six hours of total downtime, which is exceptional for a shared hosting environment. Support responses are impressively fast even a low priority ticket I submitted was resolved in under 15 minutes. While the base pricing is slightly higher, the frequent discount codes available through their Discord make it very affordable. I’ve also seen a few negative one-star reviews that appear to be fake. Based on my experience, Prism Nodes delivers reliable, high-quality service and consistently strong customer support.
MU
Muhammed
unprofessional
it was my mistake mostly, i have accidently cancelled my service because i was presumed it was about cancelling the repayement, not the entire thing, but i have to say the way the customer service has handled it was extremely unprofessional.
i opened a ticket the day my service got cancelled, and i asked if i could get it reinstated, which they told me they could but the world would be deleted. okay, not a problem, after i replied to the ticket, they took a whole day, after which i replied again and theyve put me on hold. i think i waited for about 3? 4 days, then i submitted another reply, asking if i couldnt get it reinstated, could i get a refund instead because id rather not wait long. they told me that if i want my server back i'd have to pay for it again.
like i've said, it was my fault for cancelling the service, but customer support was extremely unprofessional to tell me i could get it back, then take a whole week, only to then tell me that they wouldnt reinstate it
Response from PrismNov 9, 2025
Hi, thanks for posting a review. To clarify for anyone reading:
When you cancel a service, you’re presented with two options:
(1) cancel at the end of term, or (2) cancel immediately (and receive account credit for the remaining time).
The immediate option also triggers automatic termination and deletion of the server at the end of the billing period.
In your case, the service was cancelled and then auto-terminated at term end, which permanently removed the server data. We were transparent that restoration wasn’t guaranteed and offered to check for a node-level backup as a courtesy. No backup was available. We did not promise restoration.
On refunds: once a service has reached the end of its paid term and terminated, our no-refund policy applies. That’s why a refund wasn’t issued.
We acknowledge our response time could have been faster; emergency backup searches are inherently slow and, since backup restoration isn’t a service we offer, it wasn’t prioritized. The cancellation choice—and the resulting deletion—followed the option selected at the time of cancellation, not an action by our team.
If you want to start fresh, we’re happy to expedite a new setup and extend a one-time courtesy discount to get you going quickly.
RI
RIZEN
Amazing support team
Amazing support team, comes in clutch when you need it most. Have a dedicated machine with them for the past 6+ months and have recieved amazing support! Will be staying on as a client!
MI
Minec
Terrible service
Server and panel were having connection issues for several days due to a Ddos. Management blamed it on a massive Ddos that affected half the internet. Not true because my old server host that's in the same location as them didn't experience any issues. Support is very slow to answer. Moreover, they're not friendly.
Update: I refuse to give them my personal information for obvious reasons.
Response from PrismOct 16, 2025
This is what we would say if you were a client — but based on your response to Trustpilot’s review verification, you are not a customer of Prism.
Given that, and the similarities in language and timing, you’re likely affiliated with the same hate group that has been review-bombing our Trustpilot page and operating fake Twitter accounts impersonating us.
We stand by our original statement: the disruption was caused by the Aisuru botnet, a verified 30+ Tbps global DDoS event that impacted Tier 1 carriers worldwide (see https://krebsonsecurity.com/2025/10/ddos-botnet-aisuru-blankets-us-isps-in-record-ddos/ and or down detector which distinctly notes widespread outages across the world. yesterday with services like Steam, YouTube, AWS, etc). Our SLA remains valid, and we’ve since expanded capacity and mitigation further to ensure continued stability.
ZY
Zyvia
Horrible Customer Support
The customer support is genuinly horrible. Expect a 1 week response time if you're lucky.
Response from PrismOct 16, 2025
We sincerely apologize for the poor support experience you had. Over the past few weeks, we’ve made significant improvements to our customer support team and are transitioning back to Discord-based tickets to speed up response times and improve accessibility.
While some complex issues may still take longer to resolve, our Priority-1 support remains fast and reliable. We truly appreciate your feedback and hope the improvements we’ve made will earn that fifth star next time. 🙂
JO
Jos
Recommend 10/10
The support staff is incredible, the panel is great, and they don't skimp out on costs - they just provide good hosting and pricing that fits their value. 10/10
BA
Ballistic A.
I would rate lower if i could
I would rate lower, but zero stars isn't possible.
TLDR: They have terrible service, made bad excuses. And when i tried to get a refund for the terrible service and rude employees. I was denied. Literal scam artists.
DO NO USE PRISM NODES
Watch them try to pin the blame on me. because it's never their fault (it completely is)
PS: the 5 star review with the same name is NOT me. It is an imposter. Probably someone they paid
Edit: no, it was taken down cuz I accidentally left in something I meant to delete which was telling people to go to a different service provider. Also, I've shown all the messages and interactions I've had with your company and employees, and every single one of them have agreed that you guys are in the wrong. Trust me. If it was worth my time and effort, I would honestly have taken you idiots to court.
Response from PrismJul 19, 2025
We’ve addressed this before — in fact, this is nearly identical to the previous 1-star review you left, which we responded to openly and professionally. That review was later taken down for violating platform guidelines, specifically for advertising another service (likely one you’re affiliated with). Now it seems you’re trying again, this time by attacking our response itself.
To be clear:
You used the service exactly as offered, praised our quick support, and only became upset after installing a third-party modification — something we clearly state we can’t support — which caused issues on your end. After that, you resorted to calling our staff obscene names and demanded a refund for service you’d already used. That’s not how this works.
As for the impersonator review you’re blaming us for — we actively reported it and even succeeded in getting it taken down temporarily. Trying to pin that on us is just another bad-faith attempt to discredit us.
We stand by how we handled this situation, just like we stand by every client we work with — but we won’t stand for false claims or repeated personal attacks.
BA
Ballistic A.
Solid hosting with actually helpful support
I have used PrismNodes for many months now to host my Minecraft server known as Ari SMP Season 4, and I have to say they have been fantastic. When I first started thinking about hosting, I was pretty anxious about hosting a Minecraft server. However, these fellas are doing it right! Each time I submitted a ticket, I received a response no later than 3-5 minutes later, which is exponentially better than Pebble's.
I also found my server incredibly stable. I had concerns since my players are spending man hours building, and I didn't want to have a shutdown or crash! I thought there was a period early on that something was weird with the server, but it turned out it was running perfect! I have had no issues with uptime.
The website and control panel work well, and I am always able to access everything at a moment's notice. There was maybe one brief time I was worried that their site was down, but by that time I had a few viewers on Twitch waiting to connect into their first Minecraft server, and it was back up before I could even countdown to the launch. Their website has not gone down since.
The ticket system is great. I can make support tickets with no issues and they document everything well. I have never had any issues with duplicate tickets or something not being documented.
My entire Minecraft SMP community is enamored with the performance of the server. No lag complaints, great connection quality, and certainly everyone has said it feels very responsive in-game. With a modded server, that remains very important, because they can get resource heavy.
Overall, PrismNodes has made running my server way easier than I imagined possible. Good prices, reliable service, and really helpful support staff. Huge thanks to Ben Zhao who helped me out multiple times and always knew exactly what to do. I would absolutely use PrismNodes again for future seasons and would recommend them to other server owners!
