Prism HostReviews of prism-host.com

4.427 reviews
Internet & Software
603 W Discovery Drive, Chicago, Illinois

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Prism Host

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About Prism Host

Beginning in 2022, as a response to the prevalent issue of costly hosting services on the market. Prism Host set out on a mission to provide affordable hosting services of the highest quality. Motivated by the notion that quality hosting should be accessible to all, we swiftly began providing an extensive selection of inexpensive, dependable, performance-oriented hosting. By utilizing cutting-edge software and hardware, Prism Host ensures that clients receive exceptional performance without exceeding their budget. With an emphasis on affordability, dependability, performance and customer satisfaction, we aim to become the hosting provider of choice for individuals and organizations worldwide.

Prism Host (prism-host.com) has 27 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.

Also known as: prism-host.com
Website: prism-host.com
Category: Internet & Software
Location: Chicago, Illinois
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 67% of reviews.
Latest: Most recent review: July 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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About Prism Host

Prism Host (prism-host.com) has 27 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.

Also known as: prism-host.com
Website: prism-host.com
Category: Internet & Software
Location: Chicago, Illinois
Listed on Five Star Index: 2026

Bradon

Aug 20, 2024

This host is a complete scam and rips their customers off

This host is horrible and scams their customers. No communication and just trauma dumps. Said multiple times my product would be delivered that day and no responses until I treaten with a chargeback.

Response from Prism HostAug 21, 2024

Hello Bradon, Thank you for taking the time to provide feedback. We appreciate your input and would like to address your concerns mentioned in the review. While we fully understand your frustration when waiting for your server to be deployed. When you ordered, on the product description on our website it states "Pre-Order. Deployment is 1-3 weeks unless in stock.", since we were waiting on shipping or another client to be finished with the server they were currently renting, we informed you that it would be minimum of 24-48 hours before the server would be deployed. We had communicated with you the entire time, except for ~18 hours on one day when the Chief Operating Officer that was handling your order ran into personal issues due to the passing of a family member. He explained what was happening, specifically stating that it wasn't a trauma dump and that he wasn't looking for an excuse for the lack of communication, just to inform you why there wasn't a response in that time period. As an apology, we offered you a free month of your server on top of the discount you requested due to the delay of the server being deployed, however you had declined the offer and requested a refund. We had kindly informed you that a refund was not possible due to our Terms of Service, which you had agreed to upon account creation and deployed your server. The total time since order confirmation & deployment was ~3 days or ~86 hours, well within the 1-3 weeks advertised. We do apologize that you feel this way about our services and appreciate the review, however we don't appreciate that you are spreading misinformation about your experience in order to harm us. Kind Regards, Prism Host Management Team