PrioritymedsReviews of prioritymeds.com

I have been on Terzipitide since November 10 when I received my first 3 months doses for a 6 month PAID prescription. I complete this on January 26th. Yesterday, because I hadn't heard anything about my upcoming refills, I chatted with CS and since I had MD questions about my future dosing was told I needed to chat with MD. All sorts of issues with the website and now, I can't even access my account much less get any answers. I am very frustrated. If yesterday hadn't been negative, I would have given the product 5 stars as I have lost 30 pounds!!

Trying to communicate with them is INSANE!!!!! You can't call them & when you "chat" it takes forever for them to get back to you. All I wanted was a refill of the anti-nausea meds they sent me along with Tirzepatide and 5 days later they finally respond, BUT THEN send the script to a Pharmacy that isn't even in the State I live in! They asked me where to send it & I told them & they STILL screwed it up =( AND then they tried to tell me they couldn't send just the nausea script, that I had to order more Tirzepatide even though I still had some left & told them I didn't want to re-order at this time. All this fighting with them is CRAZY & I WILL NOT be using this company again! UPDATE: After seeing my post they responded by saying "we have no record of you" BULL CRAP! I have Invoice # 11352513702 & FedEx Tracking #'s to prove it. And NOW they're trying to charge my account $700 for a refill of the Tirzepatide because I asked for more of the anti-nausea medication! This company needs to be investigated! UPDATE 1/27/26 They did eventually send me the anti-nausea meds which I appreciated. However, I logged in and went to cancel subscription and the "cancel" button is locked. It states it'll be locked until "exactly 14 days" before it's due to renew. My renewal is 2/4/26 so I'm WELL within that 14 days but the button is still locked. So I had to jump through the hoops again just to speak with a human who then put me on hold for cancellation dept. and then told someone will be calling me back within 24-48 hours. I asked why the cancel button is still locked & was told they didn't know and someone would be calling me. I've taken a pic of my screen so I'll have proof of todays date, my renwal date, and the "locked" cancel button because at this point I don't trust them to not charge my credit card =(

I have mixed feelings about this company. The positive - there is a customer service phone number where I was able to reach someone. They ultimately gave me a refund as requested. That's the positive. My experience - I either unknowingly signed up for a subscription or forgot that I had done so. I stopped taking the medication a few months ago and I assumed that ended my relationship with the company. Then I received a text notification that I was being charged for another 6 months and was immediately charged one minute after that. It would have been useful to have some advanced notice. I don't understand how a subscription service could be in place regarding a medication without knowing the health status of the person. I was notified to check in after the charge was already made. In order to cancel a subscription after being charged, one needs to get approval from a "cancellation specialist". That takes 24-48 hours and I got concerned because the app indicated the shipment was on its way. However, I requested a refund and I received a refund.

I submitted an inquiry but never placed an order. No big deal, but these people will not stop calling me to place an order.

Even though these people are idiots and accusing of stealing to vials which means I was honest with 3 months and lost 4 lbs. Not only these people idiots but the stuff doesn't work use any other company check reviews and you're welcome

I purchased through Priority Meds end of Nov 2025, I have yet to speak with anyone despite my reaching out to them several times, I sent email January 3, 2026 noticing it will renew in their site February 15, 2026, would not allow me to cancel the subscription, I will more than likely have to go to my card services to report them. Horrible customer services phone number for them is out of service .UPDAT: if I could give this company a half star ⭐️ I would , after replying to my review and apologizing for it’s reckless behavior, I still have not heard from them, and their number is not in service .

1/6/2026 after Priority Meds reply. Priority Meds LLC customer service manager Justin is dishonest for reviewing my account, stating I would receive a refund and then changing his response once I removed the credit card dispute! The provider named on my prescription - Dr Meenal Kheterpal, is at the very least incompetent and and bordering on malpractice for not informing me of the substantially reduced efficacy of the medication when a patient is taking a cancer medication. I was told my medications were reviewed and there was no mention of the reduced efficacy. The company website states the business is in Clearwater Florida but I checked with the building management at the address and they don't have them listed as a tenant. I have reached out the the NABP, Clearwater Fl Chamber of Commerce and I am trying to find the state that Dr Meenal Kheterpal is licensed in so I can report her. If there are any other ways to report a complaint against this company I will pursue it. 1/5/26 update - I had been in contact with Justin, a manager at Priority Meds mid December. He reviewed my account and complaints about not being provided with the reduced efficacy of the semiglutide medication with the cancer medication I am required to take to help prevent my cancer from coming back or spreading. He assured me in the two emails that once I removed my credit card dispute of the transaction, he would issue me a refund. After removing the dispute, he then replied that he can't issue a refund but can give me a discount if I want to purchase more of the medication that doesn't work for me. Very deceptive business practices and very untrustworthy business. Priority Meds LLC has over 150 negative reviews with the Better Business Bureau and they are not a BBB accredited business. In searching this company online I am not able to find they have the NABP (Natl Assn of Boards of Pharmacies) accreditation. Don't purchase GLP-1 medication (or anything else) from this company. Their website doesn't allow to leave a review and customer service is non responsive and dishonest. BUYER BEWARE - DO NOT PURCHASE FROM PRIORITY MEDS LLC, CLEAR WATER FL

Worst experience ever. DO NOT do business with PriorityMeds. They make it impossible to cancel at the end of the first three months. Arbitrary cancellation deadlines. "We will escalate your concern/request" and then don't get back to you.