PrintYourVinylReviews of printyourvinyl.com

Exceptional customer service! We had custom records made for a work event, and when our deadline was unexpectedly moved up, Print Your Vinyl went above and beyond to make sure everything arrived on time—and they delivered. The quality was 10/10. Would definitely use them again.

Let me just say that while the sound quality & vinyl itself is perfect, the best part of this purchase was the customer service experience. I had mislabeled & had a sequence error on the songs as they appeared on the back cover. PrintYour Vinyl team contacted me to verify my error and kept nudging me until I got back to them. They were extremely professional and stayed on top of everything! Will definitely be purchasing more!

The customer service was amazing and they even ensured my order was correct before printing and sending it. The wait was well worth it and it will fit in great with the event I have planned. Would go through this company again.

I am so happy with my order. The ordering was fast and simple and the product was exactly what I wanted. Great experience!

Went out of his way to help make sure order was fulfilled on time! Fantastic service!

I ordered a custom vinyl record on February 1st and paid nearly $300 CAD, expecting a quality product based on your website claims and timelines. While my order did fall within your stated processing window, the product I received on February 27th was unacceptable. Despite professional-looking packaging, the record itself arrived with visible scratches, fingerprints, and residue on it. The center label stickers on the record were also full of bubbles that I had to press down myself. This is not what I would expect from a new, custom-made item at this price point. The record was also severely defective in performance — it was extremely wobbly, the sound quality was very poor, and the volume was so low it had to be turned to maximum just to hear it. I tested multiple other records on the same player with no issues, confirming the problem was with your product. After submitting videos through your form, a remake was approved. While I appreciate that step, the process took nearly another month, with the replacement not arriving until March 31st. The second record was an improvement functionally, however it introduced new issues. The sleeve arrived damaged with a tear on the back, and when comparing it to the original, it was clearly of higher quality — highlighting that the first sleeve sent was substandard. Your team refused to replace the damaged sleeve, stating the issue was “minimal” and referencing that I had not complained about the original sleeve — despite the fact that I had nothing to compare it to at the time. No compensation or resolution was offered. Between the time spent designing, troubleshooting, waiting for two shipments, and dealing with defects, this process stretched from mid-January to the end of March. For nearly $300 CAD, this does not reflect “100% satisfaction guaranteed.” Given the condition of the original product, the extended timeline, and the unresolved damage to the replacement, I believe a partial refund is warranted. I would appreciate this being reviewed and addressed appropriately. Overall, this experience shows inconsistent product quality and a lack of accountability when issues arise. I would not order again.

Great quality and excellent pricing. Cover looks great and the vinyl is thick and strong and plays well. I am happy with this company and plan on using them again. Recommend!

The team was responsive, thorough, and worked closely with me to achieve the desired outcome. When I tried out the record on my player, it would stick about ten seconds before the end on either side. When the person I gifted it to tried it on his player, however, it played smoothly and sounded great. I guess the drive of your player can be something to consider when ordering. Overall I'm super happy with how it turned out! Thank you!