PrintYourVinylReviews of printyourvinyl.com

The vinyl is fine but it’s not actually a vinyl. It’s a giant chunk of clear ugly heavy stuff. Gonna get from a different store next. False advertisement.

Terrible company. I ordered a total of four, I repeat four, custom vinyl from them and two of them were defective. I pleaded my case to them and requested them to send replacements. They refused to and so I wasted $200+ on the two records that are bad quality.

I ordered a custom vinyl record on February 1st and paid nearly $300 CAD, expecting a quality product based on your website claims and timelines. While my order did fall within your stated processing window, the product I received on February 27th was unacceptable. Despite professional-looking packaging, the record itself arrived with visible scratches, fingerprints, and residue on it. The center label stickers on the record were also full of bubbles that I had to press down myself. This is not what I would expect from a new, custom-made item at this price point. The record was also severely defective in performance — it was extremely wobbly, the sound quality was very poor, and the volume was so low it had to be turned to maximum just to hear it. I tested multiple other records on the same player with no issues, confirming the problem was with your product. After submitting videos through your form, a remake was approved. While I appreciate that step, the process took nearly another month, with the replacement not arriving until March 31st. The second record was an improvement functionally, however it introduced new issues. The sleeve arrived damaged with a tear on the back, and when comparing it to the original, it was clearly of higher quality — highlighting that the first sleeve sent was substandard. Your team refused to replace the damaged sleeve, stating the issue was “minimal” and referencing that I had not complained about the original sleeve — despite the fact that I had nothing to compare it to at the time. No compensation or resolution was offered. Between the time spent designing, troubleshooting, waiting for two shipments, and dealing with defects, this process stretched from mid-January to the end of March. For nearly $300 CAD, this does not reflect “100% satisfaction guaranteed.” Given the condition of the original product, the extended timeline, and the unresolved damage to the replacement, I believe a partial refund is warranted. I would appreciate this being reviewed and addressed appropriately. Overall, this experience shows inconsistent product quality and a lack of accountability when issues arise. I would not order again.

I ordered vinyl records from PrintYourVinyl.com and the initial batch arrived with serious printing defects and very poor quality. I contacted customer service and provided photos documenting the issues. To their credit, they initially acknowledged the problems and agreed that the quality was unacceptable, offering to reprint the records. However, when the replacement batch arrived, the vinyl sleeves had the exact same printing defects as the original order. It was clear that no meaningful quality control had been done before shipping the replacements. The issues that they had already admitted were mistakes were simply reproduced and sent again. What was most surprising was that after acknowledging the original problems and agreeing to reprint, they then refused to correct the issue a second time—even though the replacement order had the same defects they had already admitted were unacceptable. The end result is that I paid for vinyl records with extremely poor print quality and was left with no resolution. While the customer service initially appeared responsive, the lack of quality control and the refusal to properly fix the issue made the overall experience very disappointing. I would not recommend PrintYourVinyl.com based on this experience.

I purchased a vinyl and paid extra for a priority shipping option. It’s been over 2 weeks since my purchase and I have not recieved any tracking. I emailed the company twice to ask for an update and they said it would likely be here around mid February which is a month after I purchased. I told them I paid for priority shipping and they basically said that didn’t matter, I’m not exaggerating and now I cannot get a response after asking simply for tracking. I can’t speak on the quality of the item but customer service is absolutely horrible and the ship time is horrendous. If you do order, don’t waste your money on any type of expedited shipping and don’t expect a response from customer service. Would not purchase again regardless of quality

They take money, claim to edit tracks. Send you an email but all replies back to their support bounce. I placed an order in July and now it’s February and it’s impossible to get a hold of anyone. Would not recommend what so ever. They can spam me with marketing emails still but they can’t seem to get any inbound emails.

Honestly the packaging and the looks of it is great. But the sound quality is awful, I contacted customer service, provided 2 videos showing the bad quality of the vinyl, and 1 video for comparison. And they accused me of altering the video and amplifying the noise, then refused to give me an exchange nor refund. It's such a shame that they are treating their customers like that. I wanted to leave 5 stars, but ended up as 1 since you can just look at how beautiful the vinyl is but its not usable at all.

It took forever to get, then when I finally got it the quality was TERRIBLE. I never write reviews but please don’t purchase from them.