Printrunner.comReviews of printrunner.com

Do not use them: worst customer service and no intention to help the customer if the courier messes up the delivery. They want your money and don't care whether the customer received their item. They charge more than other companies that ship items faster and provide first-class customer service. Please don't get caught in their inexpensive price ads.

Absolute scam company. They quoted me one thing and then overcharged me even though I didn’t approve. They’re a BS scamming company. Avoid!!’

I reordered post cards and one side is the wrong green. I did nothing to change my order or the art and it was approved by PR, so I'm not sure what went wrong. The white background of the cards took looks gray and dingy, not white, and the green is olive drab instead of a richer green like last time. Also, the cards are double sided and the green on the front is different than the green on the back. Sad.

Hi, I ordered 1000 6" x 11" postcards. When the package was delivered, I noticed that all of the postcards were smudged. I'm very disappointed with this experience.

I have been using Print Runner for more than seven years. For the last three years, I have been reordering the same items repeatedly. In 2023, I spent over $20,000 with Print Runner. Recently, while doing the same process of just clicking a button and reordering the exact same things, they were shipped to another address. I'm not sure how it happened, but it did. One would think that a company who has had a loyal customer for so many years would take responsibility and say something like, "We're sorry this happened, let's take care of that for you." However, instead of being helpful, Shellary May Arcega from Print Runner is unwilling to help me or take any responsibility at all. This is what I call bad business. Any smart business person would say that this customer has tremendous long-term value to our company, and regardless of how we arrived here, we should take care of them.

Ordered stickers. They don’t stick well, after a few weeks they are peeling up. Customer service and claims process was a nightmare.

As first time users, we ran into an issue with the online ordering screens. We reached out to Print Runner 11 times, with absolutory no response. We made several attempts through the internet connection as well as those 11 phone calls. No response. Yesterday the order was delivered incorrectly. Today a, seemingly nice young man called to check our order. I told him our experience. I was out of the office, but accepted his call. He said he would send me his contact information through email. I have searched my email. Nothing. We understand mistakes occur. A companies ability to address mistakes make or break a company. So far Print Runners, have not addressed the mistakes. Print Runner web page clearly states their number to call for issues. We called and left messages. No one returned our calls. Don't list a phone number if you don't want to return calls.

Your UV-Proof stickers arent UV-proof. The stickers have an option for Uv-proofing at premium price, however this is a lie. Your "UV-proof" stickers start fading after 6 weeks and are completly grey after 6 months. I find it ridiculous that I am paying a premium for a feature that doesn't work. I called customer service and they told me that claims must be made within 30 days. 30 days is not a long enough time to see the full effects of UV. Since you don't want to improve your product (like you assured me you would last time this happened) and don't want to refund for a feature that doesn't work I see no other option but to spend my money elsewhere.