Printrunner.comReviews of printrunner.com

Package wasn't taped on the ends and lables weren't bundled in box. Some were lost. I would also like to add that this company does a great job printing and fast delivery time. They just need to take more care in the packaging.

Our company ordered 5,000 flyers on Printrunner.com, they came in different colors on the same design. Tried to contact them, but instead of helping me fix the problem, they kept asking for a picture of the box wherein the tracking #’s were legible, and I had the whole order status showed them with the misprinted product in hand showing them, ridiculous!

We placed our order for letterheads, notepads, and rack cards. Rack cards were great! We wish we could say the same about our letterheads and notepads. We had to request letterheads be reprinted since there was drops of different colors throughout the footer. Our notepads were delivered with different colors throughout the order, some were slightly a different color while others had a completely different undertone changing our brand color. PrintRunner re-printed our letterheads and they were perfect the second time around (not disparity in colors either). When we tried to discuss the notepads, and their lack of quality and consistency in comparison, their customer service never reached back to discuss. They simply issued a 20% refund with an email explaining they had discussed with their production manager and everything was within industry standard. We had ordered thousands of notepads and they made the decision on a couple of pictures sent of a single box. Our entire order was affected with examples of low quality and completely different colors in more than half of our order. It can be understood not every pad is going to be exactly the same, but for colors to be so significantly different throughout cannot be excused by 'industry standards'. We wish our first experience with PrintRunner would've been better but from lack of proper communication to poor quality of materials to now being stuck with thousands of notepads we can't use or return doesn't help us want to order from the site again. We tried to reach out to support to explain they are not usable, and we cannot keep them in our small office, but they have not responded; leaving us stuck a large number of poor quality printed materials. Maybe if they had done a little more to rectify the situation we would be more open to ordering from the site again but it is not likely.

I ordered rounded corners. I hope the art is better centered when you replace the order.

Sloppy work! Image/graphic not square to cut edges of stickers. 1000 worthless stickers, wasted time, wasted money. Poor quality control…how disappointing.

Currently looking for another company to handle my request. Don’t bother with them. Design team is completely incompetent.

Used this company for a few years now for custom stickers, and they used to get the job done fairly well... until this year. My previous order came in severely off-centered and after complaining to the customer service, they re-printed it again. It was a little better, so I kept that order. This time around I found their advertisement on Google for 100% guaranteed price match. Well, guess what! The first time I approached them with the request - they said they don't do price match anymore. Then when I showed them the ad - they sent instructions on how to apply. I spent a significant amount of time preparing the proof for the price match (the email with attached screenshots and links bounced, so I adjusted to a single link only - it also bounced, and after 5 attempts it finally got through) only to receive an email 20 minutes later like "After careful consideration, I regret to inform you that we are unable to match the price from XX." with an absolutely absurd reason for the decline, clearly showing they didn’t even read my file in full. So I expressed my frustration and told them I'll report them for false advertisement. A manager reached out that evening (Aug 27) apologizing and saying "I forwarded this to our dedicated specialist, who will contact you within 2 hours to investigate further and resolve this effectively." It's been 47 hours and I'm sick of waiting. So sad to see a company not caring about their customers and their business in general.

Packages are marked as delivered but did not get delivered. Customer Service has been the absolute worst I've ever experienced. I get deliveries every day and instead of trying to help me, CS made it seem like I was wrong. The manager even went as far as telling me the tracking number was scheduled for delivery tomorrow even though FedEx has marked it delivered and I even have the email saying it was delivered. A chargeback will be filed!