Printrunner.comReviews of printrunner.com

Response from Printrunner.comOct 6, 2025

We’re so sorry for the frustration—realizing the product wasn’t double-sided after receiving it must have been disappointing. We understand how that could easily happen, as some product details can be easy to miss during ordering. We appreciate your feedback and will be sure to share it with our team to help improve the ordering experience moving forward. -Customer Care

Response from Printrunner.comOct 6, 2025

We’re sorry for the frustration and delay with your reorder. We completely understand how confusing that experience must have been, especially after your first order went smoothly. To clarify, our site offers two reorder options — one that repeats the previous order’s exact specs, and another that reorders from a saved design. When reordering from a saved design, the specs (such as printing on one or both sides) need to be reselected during checkout. It sounds like this was the case with your most recent order, which understandably led to some confusion. We truly appreciate you sharing your experience, as it helps us improve clarity around reordering. We’ll be sure to pass your feedback along to our team. -Customer Care

Response from Printrunner.comSep 16, 2025

We’re very sorry to hear about your experience and the frustration with your recent order, especially given the cost involved. This isn’t the experience we want for our customers. Could you please provide your order number so we can review the situation further and see how we can help? -Customer Care

Response from Printrunner.comSep 16, 2025

We’re very sorry to hear about this experience and completely understand your frustration, especially after making sure to confirm the details beforehand. This isn’t the experience we want for our customers. Could you please provide your order number so we can review what happened and work toward a resolution? -Customer Care

Response from Printrunner.comAug 28, 2025

We’re truly sorry to hear how strongly you feel about your experience. We take feedback like this very seriously, and our team will be reaching out to you directly to better understand your concerns and see how we can help. -Customer Care

Response from Printrunner.comAug 14, 2025

We’re sorry to hear things have been moving so slowly for you. We understand how frustrating delays can be and appreciate your patience as we work to improve the experience. Please share your order number so we can review what happened and help get this resolved. -Customer Care

Response from Printrunner.comJul 18, 2025

We're sorry to hear about the issues with the logo quality and cutting. We understand how frustrating that must be. So we can look into this further and see how we might help, could you please provide your order number? -Customer Care

Response from Printrunner.comJul 8, 2025

Hi, We’re really sorry to hear that your stickers arrived misaligned, especially after you approved a centered proof. That’s understandably frustrating, and it’s not the experience we want for our customers. We appreciate you bringing this to our attention and will be reviewing the situation with our team to prevent similar issues in the future. Thank you for your feedback — it helps us do better. Sincerely, Customer Care Team