Printrunner.comReviews of printrunner.com

I ordered press kits for French Quarter Festival and Jazz Fest credential distribution. PrintRunner required THREE separate print runs, caused a 19-day communication blackout, lied about shipping capabilities, and ultimately delivered unusable materials after I had already left for New Orleans. First Printing: Opacity Failure Contact information was completely unreadable due to opacity issues when images were vectorized to spec. Entire order unusable. Between First and Second Printing: Billing Dispute A supervisor added scoring and folding to my order (at my request), then PrintRunner attempted to charge me extra for it. I explained via email, chat, and recorded phone calls that their own manager had made this addition. I was also forced to reduce my quantity from 250 to 200 due to unclear website specifications about 100lb glossy paper stock. Second Printing: Rushed Approval, Reversed Panels, Broken Promises I was told I had to approve the file by 5pm Pacific or the order wouldn’t ship before the weekend. When I asked if the file looked like the previous version, I was told yes. I approved it quickly to meet their deadline. The order didn’t print until Tuesday anyway. It arrived the following week with the cover printed backwards, making it open in the wrong direction. I contacted PrintRunner immediately. No one responded for NINETEEN DAYS. Third Printing: False Promises and Shipping Failures General Manager Arturo was assigned to personally oversee my project “from start to finish” to ensure it would be perfect. The materials were running late, so I agreed to have them shipped to my hotel in New Orleans. My hotel changed at the last minute. When I attempted to update the shipping address, I was told by Arturo that nothing could be done because the package had already shipped. This is a lie. FedEx allows address changes even after packages have left the facility through their online portal and scanning system. I redirected the package to a Walgreens FedEx location as best I could. When I arrived to pick it up (after my first festival event had already started), the package wasn’t there. The driver had attempted delivery to my original hotel address instead. I asked the printers to update the shipping address to my new hotel. They refused. This cost me a $57 Lyft ride during a work trip. I have requested reimbursement from both PrintRunner and FedEx. Neither has responded. Final Delivery: Still Wrong After Three Attempts When the package finally arrived, I knew immediately it was wrong because it was flat. The 100lb glossy cardstock brochures were not scored and not folded, despite this being the entire reason for the third printing and Arturo’s personal oversight. How am I supposed to fold unscored 100lb cardstock while working festival coverage? Arturo’s Response: Corporate Non-Apology After three failed print runs, a 19-day communication gap, lying about shipping capabilities, refusing to fix their own address error, and delivering unusable materials for the third time, Arturo sent me a patronizing email requesting photos to “investigate what occurred during production.” I don’t need an investigation. I need press kits that were promised weeks ago for festivals that have already started. Pattern of Failure: • Three separate production failures • 19-day response blackout • False information about shipping capabilities • Refusal to correct their own shipping errors • Promised personal oversight that failed to deliver • Requesting documentation after three failed attempts instead of immediate resolution For time-sensitive professional materials, PrintRunner is actively harmful to your business. The compounding failures, communication gaps, and refusal to take basic corrective actions (like updating a shipping address) demonstrate a company that cannot execute on its commitments. I cannot recommend PrintRunner under any circumstances.

There were missing characters on my notepad. Unusable.

Harassment, used there service once for some flyers. Since then been called EVERY week constantly on different numbers. Told them multiple times to stop calling - don't listen and verging on illegal now.

Took longer than expected to arrive and then completely disappointed in the quality ink that was used. Blurry hard to read my printer did a better job when doing the mock. Waste of money won’t be back!

I received my order today and it was very disappointing. My clients brand colors are maroon and cream the print appeared brown and grey. My files were converted properly to CMYK with color codes called out to ensure proper print but it was still messed up. In addition the print is unaligned and there is a white trim, i ensured the cream boarder bled pass the trim line but this still happened. Also many pieces of my order are scuffed and is lifting from the magnet. I reached out to customer service spent 30 minutes proving these issues to just get told someone will email me in about 2 days. No resolution, no guidance just a ticket put in. I have to say this is not Quality Printing, but Crappy Printing.

I realize you provided a PDF And in my original submission requested that this back label be actually LEGIBLE. While it looks small on the PDF...it DOES look like it'll be ok In print? Totally terrible. Font color doesn't have enough contrast and too small Come on. There's gotta be humans on the other end who would RED flag that hard

I am very disappointed with these 10,000 cards. After I placed the order online, I called and requested a quality check, a white glove check, before they were shipped in order to make sure that the file was placed on the printer correctly, that the vertical file was centered. It was not. The last three orders that I have received from PrintRunner were done perfectly. I am very, very disappointed that this wasn’t as well.

I ordered custom business envelopes on 11/17 and received my order on 12/9. I contacted them within minutes of receiving the order as it was absolutely unacceptable. It looked like the custom envelopes were stuck in the machine and scraped to hell and back. Completely ruined and unacceptable order. Not to mention they were shipped loose in an envelope? Even though this was brought to their attention on 12/9 when I received my order, I was promised help "within 24 hours." 5 days later they told me they'll reprint the order, and here we are TWO WEEKS LATER and they're only just now shipping the replacements. This company is not to be used again and I highly recommend everyone go to literally anywhere else.