Printrunner.comReviews of printrunner.com

I had a great experience until I received my labels. Once I did there were many on which the print was so light in spots, it was illegible. I called Angela Louise, the outside sales rep that had been helping me and she said I had to send photos but there was a certain layout I had to use to show the photos. She was supposed to send me that so I could show PrintRunner the labels, but Angela never got back to me. So, now I am stuck with labels I cannot use.

I need by 27 of October 2022 but got here on 31 of October. I need my refund because it is useless to me because my event was on October 28, 2022 at 1:00 pm central time.

PrintRunner was dishonest about their pricing, and did a very bad job with shipping and handling. When we setup to get a hard copy proof, it showed $24.92 total price. When we went to checkout, the total had changed to over $60 with no accounting for that change. After I called customer service about this, they filled in a new charge of over $32 for shipping and handling. That's over $32 to ship a 11x17" two sided one-fold proof. Should have been a single sheet of paper. What they shipped to us was two sheets, not folded but instead rolled and put into a flat mailer, so it got squashed and creased.

Shipped a week AFTER my event, and I didn't get my money back.

This used to be the go to sticker printer for us, but their quality and service has completely gone down hill. Past 3 orders have came out terribly and have gotten no help from them.

I've used this company for over 7 years and always had a great experience between product quality, speed, and customer service. Well apparently that's gone now.

I responded to a Google Ad "1000 3x7 Bumper Stickers for $69.00" followed the link and it brought me to an order form -- filled it out with no add ons $245.. I called customer service and they claimed it was an old Ad.. I explained it can't be an old 'Ad' because it is still running as an 'Ad'.. he offered 10% off.. I laughed an explained to him this is the classic definition of an illegal Bait and Switch tactic. I do have screen prints!

Don’t use Printrunner for your printing needs! I used Printrunner for most of my printing jobs over the past 10 years and didn’t have problems with their printing or treatment of me as a customer. However, on September 27. 2021 I ordered and paid for 22,500 6” x 9” postcards from Printrunner. They sent me a preview of the art which I approved because it looked fine. I had Printrunner ship the postcards to my mailing house, which then mailed out 20,750 of the cards on October 5 to my customers. The next day I received the extra postcards from the mailing house and was shocked to find that Printrunner had not printed on both the front and back a discount offer to my customers. (It’s not the mailing house’s responsibility to check for errors.) My correspondence with Printrunner detailing my complaint and request for a refund for both printing and mailing costs was unsatisfactory. I received an email from their representative stating he could offer a refund for the printing but not the mailing: NO APOLOGY, NO NOTHING. Because I no longer trusted Printrunner, I had my mailing house reprint the postcards correctly and had them again mail them out to my customers. This extra mailing cost me an extra $7300, Which Printrunner absolutely refused to repay or even negotiate with me. Printrunner had no quality control to catch their printing errors—and never even offered me an apology