Austin B.
Messed up print job.
Messed up print job. When I pointed it out, insisted I mail back the back order before reprinting... I'm a loyal client and this is not treating me with trust or consideration. Your error meant I didn't have brochures when I needed them. You should fix your errors, without cost to me, in an expedited manner.
Response from PrintivitySep 1, 2026
I’m sorry to hear that your order was not correct! While the error was approved in the digital proof, I’m glad our team was still able to assist you with the resolution you requested. While our Satisfaction Guarantee does require that any damaged on incorrect material be returned in exchange for a replacement, I'm happy to see that our Customer Service Team was able to arrange a reprint for the quantity that was not used during your event. We look forward to working with you again!