Complete garbage. Mis-aligned prints. Missed deadlines. Zero accountability.
Response from PrintivityJul 2, 2026
We're sorry to hear that your experience did not meet expectations.
We recognize that there was a period during which our operational performance fell short of the standards we strive to provide. Since then, we've made significant investments in our production capacity, equipment, supplier network, and internal processes to improve both product quality and order reliability.
We appreciate you taking the time to share your feedback.
SN
Scarlett N.
Sabotages Delivery Date to Demand More Money
Spent thousands with this company just to be treated like absolute garbage in the end. They use shady tactics to delay your original delivery date, then demand you pay $100.00+ to keep your original delivery date.
This is especially true for rush orders (5 days or less), which you are already paying hundreds of dollars extra for expediting the production.
Their proof approval system is designed to force you to pay more money to keep a delivery date. They give you a very limited time to approve the proof before it expires -- in many cases, 3 hours or less -- and then you have to play email/phone tag just to have them resubmit the proof so that you can review it before it expires. This delays the order by a day every time it expires, and when you have no idea when to expect the proof, this is very frustrating to deal with.
The time windows for approval are undefined and random, with no indication of when the proof will be ready until you check your email just to see the proof "expired" because you were asleep and couldn't review it for approval between 8pm - 11pm. I'll check my email every hour I'm awake or not immediately occupied, and will go days without hearing from them regarding the proof. Seems they wait until the last minute so they can milk you for more money, preying on your desperation to meet a deadline.
I despise this company's shady tactics and will be taking my business elsewhere going forward.
It's worth mentioning that this wasn't the case when I first became a customer. They had longer approval windows and were quick to get my order going at first. It wasn't until they secured me as a customer that they started pulling these greedy tactics on me. Great way to lose business. Don't give them a penny unless you want to support a dishonest company that will turn on you later.
Response from PrintivityJul 13, 2026
Thank you for taking the time to share your experience. We understand how frustrating delays, changing timelines, and additional costs can be, particularly when working under tight deadlines.
This review reflects a period when our operational capacity and internal processes were not meeting the standards we expect for ourselves or our customers. Since then, we've made substantial investments in our operations, including expanding into larger production facilities, increasing production capacity, adding equipment, diversifying our supplier network, and improving our internal workflows and communication processes.
We regret that your experience led to the concerns expressed in your review and appreciate the feedback, which reinforced the importance of the operational improvements we've implemented over the past year.
