The print quality of the saddle stitch booklets was abhorrent. The edges were trimmed far into the safety area, and spread alignment was off by as much as 1/3". This is my second time using this company—the first time was so bad they offered us store credit, which is the only reason we tried using them again. Terrible. It's cheap for a reason.
Response from PrintivityAug 26, 2026
This is certainly not the experience we want our customers to have, and I apologize that this year’s order also had the same issue as your order from a year ago! Our Customer Service team has offered to replace the books, but I’ve just seen confirmation that you’ve requested other compensation. While I wish we had been able to provide you with the positive experience we pride ourselves on, I’m glad to see that we were able to arrive at a resolution for you.
TP
Thomas P.
Design cut off
A portion of my design was cut off this time, not sure why. I did not have time to have the project redone due to time restraints.
I have used Printivity for my last 3 project and everything was great. I did not change any dimensions, I actually used the same template I previously used. So I’m at a lot for why it turned out so bad. The design looked stretched and I’ll proportioned. I was not happy with the final product.
Response from PrintivityJul 6, 2026
Thank you for taking the time to discuss your experience with me this morning! I'm so sorry again that you were not satisfied with your order. I'm happy that we were able to find a resolution for you and we look forward to working with you again in the future!
LM
Luis M.
I spent days trying to place a custom…
I spent days trying to place a custom foil business card order and ultimately ended up requesting a refund.
During the process I spoke with multiple employees by email and phone, uploaded the same files multiple times, received different instructions from different departments, and repeatedly had to explain that the design was AI-generated and that the PNG files I provided were the only files available.
The biggest issue was the lack of clear communication and pricing. I was initially given a quote, then later additional foil charges appeared, then shipping charges were added that were not included in the original pricing discussion. Discounts were offered on standard business cards but did not apply to the custom foil work I was actually trying to purchase.
As a customer, it felt like I was constantly being moved from one step to another without ever receiving a clear final answer on the total cost, the status of the order, or whether the files provided were sufficient.
The staff were polite, but the overall process was confusing, time-consuming, and frustrating. For a custom project, I expected the files to be reviewed first, a final price to be provided up front, and then the order to move forward. Instead, the process involved multiple quotes, multiple uploads, multiple conversations, and ultimately a refund.
Unfortunately, this was one of the most confusing ordering experiences I have had.
Response from PrintivityJul 13, 2026
Thank you for taking the time to share your experience. We sincerely regret that the ordering process for your custom project was confusing and frustrating. We recognize that custom projects require clear, consistent communication from the outset, and we understand how disappointing it is when that experience falls short.
We appreciate your feedback and the opportunity it provided to identify areas where we needed to improve.
GP
gina P.
This is the worst print service I have…
This is the worst print service I have ever dealt with. Beware and look elsewhere. Turn around time was significantly delayed due to the inability to each someone timely. Every adjustment caused delays in delivery which caused additional charges in order to maintain the delivery deadline. Never ever again!
Response from PrintivityJul 7, 2026
Thank you for taking the time to leave your feedback. We understand how frustrating delays and changing timelines can be, especially when they affect important deadlines. This review reflects a period when our operational capacity and internal processes were not meeting the standards we expect. Since then, we've invested significantly in expanding our production capabilities, improving internal workflows, and strengthening our supplier network to provide a more reliable customer experience. We regret that we did not provide the experience you expected and appreciate the feedback that helped reinforce the need for these improvements.
SD
Sarah D.
Don't pay extra for rush shipping
Don't pay extra for rush shipping, because when it arrives two days later the best they will offer you is a 10% off your future orders. I spent $28 to get my order delivered the same day that normal shipping would have got me.
Response from PrintivityJul 7, 2026
Thank you for sharing your experience. We understand how frustrating it is when an expedited order does not arrive as expected, particularly when additional shipping services have been purchased. Over the past few months, we've made substantial investments in our production operations and fulfillment processes, including expanding our facility, increasing production capacity, and improving operational planning to better support time-sensitive orders. We regret that your experience did not reflect the level of service we strive to provide and appreciate your feedback.
JA
Jaine
They took 1700
They took 1700. They were not able to keep the deadline. The job was canceled and they did not refund the money. Be aware, this is a dishonest company.
Response from PrintivityJul 13, 2026
Thank you for sharing your experience. We understand how disappointing and frustrating it is when an order does not proceed as expected.
We recognize that there was a period during which our operational performance did not consistently meet the standards we strive to provide, including the speed of our refund processing. Since then, we've made significant investments in our production capabilities, operational planning, and internal processes to improve reliability and the overall customer experience.
While we regret that your experience did not meet expectations, we appreciate you taking the time to provide feedback.
JF
Jamie F.
Scammers - trying to cheat you out of more money
After placing the order, receiving the proof, paying, and receiving the order confirmation and receipt, I received a notice that there was an error on the order. They sent a new invoice with a new total that was 20% higher than the original. Avoid these scammers.
Response from PrintivityJul 7, 2026
Thank you for sharing your experience. We understand how frustrating it can be when pricing expectations and order requirements are not communicated clearly. Since this review was posted, we've worked to improve our internal processes and customer communications to provide greater clarity around pricing, order specifications, and production requirements. We recognize the importance of transparency throughout the ordering process and regret that your experience did not meet those expectations. We appreciate you taking the time to share your feedback.
AS
Anthony S.
NEVER SHIPPED! Miss our event....
I placed an order for an event I host ONCE A YEAR! I ordered with plenty of time and scheduled a delivery day 2-days earlier than our event so we had the material. I find out the day before the event it wasn't even in production yet. HUGE LOSS to our organization. They didn't even give us a heads up that it wasn't going to make it. I could have tried to get some crappy material printed locally, but no notice. I was looking forward to working with them, but sadly I don't think I will again. There are a few other big players that I would recommend you look at first.
Response from PrintivityJul 2, 2026
Thank you for sharing your experience. We understand how important deadlines are, especially for events that cannot be rescheduled, and we regret that we did not provide the experience you deserved.
This review reflects a period when our operational capacity and production processes were not meeting the standards we expect for ourselves or our customers. Since then, we've made substantial investments in our operations, including expanding into larger facilities, increasing production capacity, and improving our planning and communication processes.
While we cannot change your experience, we appreciate the feedback and have worked hard to address the operational challenges that contributed to situations like this.
